• Helpdesk Manager SME

    CGI Technologies and Solutions, Inc. (Arlington, VA)
    …to deliver state-of-the-art capabilities. The Helpdesk Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and ... **Helpdesk Manager SME** **Category:** Service Desk / End User Services...IT support and troubleshooting. * Experience with help desk software and ticketing systems. *… more
    CGI Technologies and Solutions, Inc. (09/06/25)
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  • United States Postal Service (USPS) Office…

    General Dynamics Information Technology (Fairfax, VA)
    …with other CIO directorates to forecast spending over the next five years. + The Service Desk Team provides essential support services to the organization. ... the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS... support , and assisting with hardware issues. The Service Desk ensures that all IT incidents… more
    General Dynamics Information Technology (09/19/25)
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  • Desktop Services Support Operations Manager

    ManTech (Herndon, VA)
    … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications ... is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile… more
    ManTech (08/02/25)
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  • Desktop Support Services End User Manager

    ManTech (Herndon, VA)
    …service desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the following certifications ... is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile… more
    ManTech (07/30/25)
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  • Opportunities in Support of GAO Technology…

    SAIC (Reston, VA)
    …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments ... IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads...and many will be remote, with the exception of Help Desk , Deskside Support , and… more
    SAIC (08/07/25)
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  • Customer Service Representative (Active…

    Fluor (Chantilly, VA)
    …daily operations related to customer service , customer interaction, troubleshooting, logistics, and Help Desk support . This position serves as a senior ... Greet and handle customer requests at the ACSC walk-up desk * Ensure all material received corresponds with packing...part of a team, to provide world class customer service support * Promote swift detection and… more
    Fluor (09/26/25)
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  • IT Desktop Support

    Leader Communications Inc. (Portsmouth, VA)
    …Fundamentals. + SECURITY CLEARANCE REQUIREMENTS: Secret Skill & Certification Requirements + IT Help Desk support + Remedy + Hardware/Software support ... Includes but is not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues… more
    Leader Communications Inc. (09/23/25)
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  • Customer Support Analyst

    E-volve Technology Systems, Inc. (Reston, VA)
    …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment ... a Customer Support Analyst to work in support of a federal help desk...+ Exceptional customer service skills with the ability to multitask + Excellent… more
    E-volve Technology Systems, Inc. (07/24/25)
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  • Senior IT Support Specialist

    CoStar Realty Information, Inc. (Richmond, VA)
    …+ Update and create documentation to be used across the Service Desk organization + Provide videoconference administration and support . + Any other duties ... professional manner via telephone, email, remote tools, and hands-on support . Great customer service should be your...+ 5+ years of experience in corporate IT or Service Desk role + Experience implementing TCP/IP… more
    CoStar Realty Information, Inc. (09/23/25)
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  • Electronic Surveillance System Analyst (Active Top…

    NANA Regional Corporation (Fredericksburg, VA)
    …equivalent specialized experience. + Must have at least five (5) years direct related experience in help desk and network support . + A minimum of three (3) ... will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)...personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct… more
    NANA Regional Corporation (07/09/25)
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