- CACI International (Arlington, VA)
- …exceed customer-defined Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and ... CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position...and solutions. **This position may require shift work in support of a 12x7 service level agreement,… more
- ManTech (Mclean, VA)
- …Administrator (DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + ... processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze,...resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes for… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support . In this role, you will monitor, support , and manage ... team. * Ensure smooth coordination of help desk tickets in line with our Service ...* Act as a member of the Tier 1 Help Desk , providing end-user support .… more
- NANA Regional Corporation (Arlington, VA)
- …the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support ; respond to requests for assistance received either directly ... Service Technician to provide training and on-site support , helping our government client effectively use analytical tools...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- ADP (Norfolk, VA)
- …, Compliance, and other departments with assistance with HR best practices, knowledge of Help Desk products including scope of services, and other requests as ... In your efforts to achieve, learn and grow, we support you all the way. If success motivates you,...content, resource library, tools and templates of the HR Help Desk and its websites + Provide… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …online system help utilizing Oracle User Productivity Kit (UPK) tool. -Ensures DAI Help Desk support contractor staff is fully trained on processes and ... standards related to DAI Help Desk support . **Required qualifications...of ConfigSnapshot. -Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more
- Lumen (Richmond, VA)
- … 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. ... Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how to),...in a timely manner. + Maintain/enhance relationships with other support organizations (internal and external) to help … more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications ... is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile… more
- ManTech (Mclean, VA)
- …to include holidays. **Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1+ year of hands-on experience ... **MANTECH seeks** a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean,...supporting customer IT help desk . + Experience resolving technical problems… more
- ManTech (Herndon, VA)
- …service desk or program management. + 4+ years of leadership experience in service desk support and operations. + One of the following certifications ... is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile… more