- DRT Strategies, Inc. (Silver Spring, MD)
- …Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, including triage, escalation, and ... effective and secure. Job Summary: The Help Desk Lead oversees multi-queue electronic submission support ...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will provide phone and ... at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …and effective support for both internal and external stakeholders. Responsibilities: + Provide Tier -1 help desk support for electronic submission and ... technical expertise providing Tier 1 and Tier 2 help desk support , including identifying, documenting, triaging, resolving, and escalating user… more
- Kaizen Approach, Inc (Linthicum, MD)
- …+ Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources ... that values your technical ambition? We are seeking a Help Desk Specialist to support ...mission-focused customer by providing vital technical and administrative IT support . In this role, you will deliver Tier… more
- Kaizen Approach, Inc (Linthicum, MD)
- …+ Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources ... your contributions? We are currently looking to hire a Help Desk Specialist to support ...very mission-focused customer. In this role you will provide Tier 1 support to end users by… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this role, you ... Tier 2 Help Desk ... Tier 2 Help Desk Technician Beltsville, MD 20705...projects run by Project Managers. * Coordinate resources to support carrier services representatives and providers. * Coordinate subcontractors… more
- IBM (Frederick, MD)
- …seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support...* 1+ year of experience in customer service or help desk role * Basic understanding of… more
- Leidos (Odenton, MD)
- …the way we do business. 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support ... DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support ...and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1...Experience: Minimum of 3 to 5 years in IT support or related help desk … more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key...experience considered. + 1-3 years of experience providing IT support in a help desk … more