- DRT Strategies, Inc. (Silver Spring, MD)
- …Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, including triage, escalation, and ... effective and secure. Job Summary: The Help Desk Lead oversees multi-queue electronic submission support ...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will provide phone and ... at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …and effective support for both internal and external stakeholders. Responsibilities: + Provide Tier -1 help desk support for electronic submission and ... technical expertise providing Tier 1 and Tier 2 help desk support , including identifying, documenting, triaging, resolving, and escalating user… more
- Kaizen Approach, Inc (Linthicum, MD)
- …+ Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources ... that values your technical ambition? We are seeking a Help Desk Specialist to support ...mission-focused customer by providing vital technical and administrative IT support . In this role, you will deliver Tier… more
- Kaizen Approach, Inc (Linthicum, MD)
- …+ Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual resources ... your contributions? We are currently looking to hire a Help Desk Specialist to support ...very mission-focused customer. In this role you will provide Tier 1 support to end users by… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this role, you ... Tier 2 Help Desk ... Tier 2 Help Desk Technician Beltsville, MD 20705...projects run by Project Managers. * Coordinate resources to support carrier services representatives and providers. * Coordinate subcontractors… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1...Experience: Minimum of 3 to 5 years in IT support or related help desk … more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key...experience considered. + 1-3 years of experience providing IT support in a help desk … more
- GovCIO (Annapolis, MD)
- …a Senior Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in ... Arlington, VA, and is a fully remote position. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established… more
- TAI (Pikesville, MD)
- …for one another. **Here's a glimpse into your day to day:** + Provide direct help - desk support to users across the organization using ticketing application. ... **About the Role:** The Desktop Support Specialist will support Tier...tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal… more