- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- … support environments. Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service… more
- TekSynap (Silver Spring, MD)
- …Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics and resolution, as ... our team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems ... are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter....network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- CACI International (Annapolis Junction, MD)
- …As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + ... manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to...Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth… more
- ManTech (Fort Meade, MD)
- …devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 (Escalation) support : problem identification, diagnosis, and ... join our team in **Ft. Meade, MD** . In this role, you will provide support for implementation, troubleshooting, and maintenance of IT systems, as well as manage IT… more
- ManTech (Hanover, MD)
- …and processes related to those systems. + Deliver Tier 1 ( Help Desk ) and Tier 2 (Escalation) support for problem identification, diagnosis, and ... . **Responsibilities include, but are not limited to:** + Provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems… more
- ManTech (Laurel, MD)
- …and maintenance of IT systems + Provide Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) support for problem identification, diagnosis, and ... and resolve performance and capacity issues in Windows systems, and support hardware-related problem resolution and dispatching + Deliver detailed analysis and… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …service level agreements (SLAs), generate operational metrics, and report on help desk activity. + Lead and mentor support staff to ensure effective customer ... stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support...of meeting or exceeding service level agreements (SLAs) for help desk or support operations.… more
- Leidos (Odenton, MD)
- …+ Experience servicing as a technical escalation resource for Tier 2 or Help Desk support personnel. + Excellent written and oral communication skills. ... configuration, and a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk team, providing expert-level… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more