- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …security best practices and applying security patches + Providing IT break/fix support including Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... a variety of roles to maintain and provide technical support for diverse software and hardware systems assisting in...experience in some of the following areas? + Providing support to IT systems including day-to-day operations, monitoring and… more
- SHI (Annapolis, MD)
- …emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work and ... and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees… more
- Amentum (Hanover, MD)
- …Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of ... Are you interested in using your skills to help shape the Cyber, Security, & Intel space?...in **Hanover, MD** . In this role you will support challenging, mission-critical projects that make a direct impact… more
- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles,… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate complex issues within… more
- Pacific Northwest National Laboratory (Annapolis, MD)
- …Management, Career Development, Performance Management, Succession Planning, Recruiting, Learning, HR Help Desk , Health & Safety, Manager Experience, Employee ... Integration, Solutions Architecture, and Data Architecture. You will configure and support Oracle Cloud HCM modules, contribute to requirements and design sessions,… more
- Synergy ECP (Annapolis, MD)
- … implementation, troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... wired/wireless microphone systems and configurations. + Design and installation of audio support systems. + System integration. + Custom fabrication of parts and… more
- Lincoln Financial (Annapolis, MD)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and ... perform and deliver on routine data protection implementation and support assignments/projects while simultaneously leveraging and applying knowledge to administer… more
- Kennedy Krieger Institute (Baltimore, MD)
- … 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as necessary. ... Operations, and Kennedy Krieger Institute departments to implement organizational goals that support the organization's long range plans. 11. Foster and maintain a… more