- SAIC (Washington, DC)
- …excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the Machine-assisted Analytic ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support Specialist responsibilities include, but are not limited to: + Provide… more
- SAIC (Washington, DC)
- …of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) ... decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not limited to: + Provide … more
- CACI International (Reston, VA)
- … support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk processes, procedures, ... Help Desk Tier 2 Specialist, Journeyman Job Category:...specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience… more
- Chenega Corporation (Arlington, VA)
- …experience in lieu of a degree + 5+ years of experience in an IT support / help desk role with Tier II responsibilities + CompTIA Security+ or equivalent ... to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier ...technical troubleshooting skills to ensure seamless and reliable client-side support . The **VIP Help Desk … more
- DRT Strategies, Inc. (Silver Spring, MD)
- …Demonstrated experience providing Tier 1 and Tier 2 help desk support for complex, multi-queue environments, including triage, escalation, and ... effective and secure. Job Summary: The Help Desk Lead oversees multi-queue electronic submission support ...SLAs. + Manage ticket triage, escalation, and resolution for Tier 1 and Tier 2 support… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will provide phone and ... at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …and effective support for both internal and external stakeholders. Responsibilities: + Provide Tier -1 help desk support for electronic submission and ... technical expertise providing Tier 1 and Tier 2 help desk support , including identifying, documenting, triaging, resolving, and escalating user… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior ... Customer Support Specialist Job Category: Information Technology Time Type:...deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst...is looking for a Senior Tier 2 Help Desk Analyst to fill a position… more
- M. C. Dean (District Of Columbia, DC)
- …systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... 2 is responsible for the day-to-day management, maintenance, and support of the organization's IT infrastructure, including servers, virtualization, and… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- …emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In this role, you ... Tier 2 Help Desk ... Tier 2 Help Desk Technician Beltsville, MD 20705...projects run by Project Managers. * Coordinate resources to support carrier services representatives and providers. * Coordinate subcontractors… more