- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk /Asset Management Technician to begin an ... and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will also support the… more
- CACI International (Sterling, VA)
- …of degraded system performance + Provide internal consulting, technical guidance, information, and support to application developers, help desk , and field ... staff + Assist in internal training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area Network Infrastructure + Troubleshoot multiple… more
- Choisys Technology (Crystal City, VA)
- …services, including but not limited to: IT operations, network and systems administration, help desk support , program management, leased circuit management, ... + Analyze, troubleshoot, and resolve complex hardware/software/system-level issues; provide Tier III escalation and sustainment support individually and… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …deliver new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1/2 service desk ) * Act as liaison ... analytical, problem solving and client-focused skills to implement and support critical systems in the Intelligence Community? CGI seeks...and the wisdom to know when to ask for help * Ability to collaborate with team members and… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- Diversified (Washington, DC)
- …ticketing system + Windows and Apple product device management experience + Previous help desk experience with Asset management tools, specifically Jamf + Strong ... antivirus, patch management, and endpoint protection solutions. 5. Technical Support & Maintenance + Provide tier 2/3 support to internal users and escalate… more
- TekSynap (Ashburn, VA)
- …benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8029_ **Category** _Technical Support / Help Desk_ **Type** _Regular ... and relevant threat intelligence reporting. Provide Cyber Threat Hunting support . This support includes threat modeling, proactively...minimum of five (5) years of experience as a Tier III senior cyber threat hunt analyst performing threat… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * Escalate complex issues within… more
- CACI International (Chantilly, VA)
- …the VA area. Do you enjoy resolving issues over the phone, email, or remote support technology to deliver a high level of client/customer satisfaction? Do you have a ... Get to Do: * The Incident Manager will manage Tier 1 day to day operations. * Ensure quality,...Foster a culture of service with the staff to help deliver a positive customer experience for users with… more
- TekSynap (Ashburn, VA)
- …benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8027_ **Category** _Technical Support / Help Desk_ **Type** _Regular ... **Responsibilities & Qualifications** **ACTIVITIES & RESPONSIBILITIES** Support includes monitoring activities, developing cyber threat analysis, identifying… more