• Help Desk Technician - Tier 1

    IntelliDyne (Falls Church, VA)
    Help Desk Technician - Tier 1...software for every call answered. + Ability to provide Mobile Support , adding and deleting users to the client network as ... VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...+ Ability to assist clients with hardware and software support via telephone. + Coordinate with team to ensure… more
    IntelliDyne (04/22/25)
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  • Help Desk Analyst - Tier 1…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    As a Help Desk Analyst within the Defense...team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency ... that system users experience minimal disruption and receive timely support to continue their critical operations. To do well...Clearance Level - Secret **Primary Job Specific Skills** + Help Desk ServiceNow ticket management **Other Job… more
    ASM Research, An Accenture Federal Services Company (04/22/25)
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  • Service Desk Technician Tier 1…

    Red River (Chantilly, VA)
    … 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from customers as ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...tier alignment + Provide after hours on call support as required + Other business duties as assigned… more
    Red River (05/20/25)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
    GovCIO (03/13/25)
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  • Tier 1 Service Desk Analyst

    GovCIO (Washington, DC)
    …to this job (https://careers-govcio.icims.com/jobs/5201/ tier -1-service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues that… more
    GovCIO (03/13/25)
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  • Tier I Service Desk Agent (Day…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
    ASM Research, An Accenture Federal Services Company (03/21/25)
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  • Help Desk Support Technician,…

    TekSynap (Chantilly, VA)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service ... support for other IT service management functions. The Help Desk Support Techwill: +...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and… more
    TekSynap (02/22/25)
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  • Help Desk Specialist 3

    DCCA (Fort Meade, MD)
    …resolve tickets at lowest level of support . . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and organize data for monthly ... Help Desk Specialist 3 Location Fort... Help Desk Specialist 3 Location Fort Meade, MD Job...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
    DCCA (03/04/25)
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  • Help Desk Specialist

    CACI International (Reston, VA)
    …performing the daily check. * Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow. * ... Help Desk Specialist Job Category: Information... Help Desk Specialist Job Category: Information Technology Time Type:...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier… more
    CACI International (04/04/25)
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  • Help Desk Specialist 1

    DCCA (Fort Meade, MD)
    …resolve tickets at lowest level of support . . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and organize data for monthly ... Help Desk Specialist 1 Location Fort... Help Desk Specialist 1 Location Fort Meade, MD Job...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
    DCCA (03/04/25)
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