- MPR Associates (Alexandria, VA)
- …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,… more
- General Dynamics Information Technology (Arlington, VA)
- …None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Support ,Problem Solving,Technical Support ,Troubleshooting ... And our work depends on a Help Desk Specialist joining our team to support ... Desk Specialist to provide timely and professional Tier II support to users. To be… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1...Experience: Minimum of 3 to 5 years in IT support or related help desk … more
- Koniag Government Services (Arlington, VA)
- …88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- Spectrum Comm Inc (Bethesda, MD)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key...experience considered. + 1-3 years of experience providing IT support in a help desk … more
- Amentum (Washington, DC)
- …research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, ... ensure a timely resolution. Ensures that all phases of help desk support are properly...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- …research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, ... ensure a timely resolution. Ensures that all phases of help desk support are properly...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- Amentum (Washington, DC)
- …research and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, ... ensure a timely resolution. Ensures that all phases of help desk support are properly...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely with staff ... and customers to help resolve the most difficult and high visibility events....related field + 8+ years of experience in service desk operation, leading IT support teams and… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and customers to ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC,... help resolve the most difficult and high visibility events.… more