- SMX (Fort Belvoir, VA)
- …overseeing the delivery of IT help desk services, managing IT help desk support , ensuring platform reliability and security, and collaborating with ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and… more
- Koniag Government Services (Vienna, VA)
- …**Other details** + Job Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type Hourly + Vienna, VA 22180, ... Help Desk Technician - 2nd Shift...Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist I** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist Is** for a Full-Time...Tier I team serves as primary IT Customer Support interface between WMATA IT departments and all WMATA… more
- CACI International (Arlington, VA)
- …and Non-PeopleSoft application solutions via electronically submitted requests received by the Tier 2 help desk . **Responsibilities:** + Rapidly answer ... Help Desk Analyst (JR) Job Category:... Help Desk Analyst (JR) Job Category: Information Technology Time...the system as intended or escalate the incident to Tier 3 support as needed. + Documented… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 5 years of experience in a Help Desk or IT Support role, with at least 1 year ... Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A...Desk Team Lead to oversee our frontline IT support team. This role combines technical expertise with leadership,… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... more complex problem reports or service requests to next tier of support as appropriate + Completes...be available to work non-standard hours + Comfortable with desk side support + Must be a… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... more complex problem reports or service requests to next tier of support as appropriate. + Complete...be available to work non-standard hours. + Comfortable with desk side support . + Must be a… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- MPR Associates (Alexandria, VA)
- …resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you...issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,… more
- M. C. Dean (Vienna, VA)
- …Experience or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier … more
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