- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems ... are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter....network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- NANA Regional Corporation (Arlington, VA)
- …to deliver training. + Provide Tier I and Tier II help desk support ; respond to requests for assistance received either directly from the users ... our exceptional team! **Responsibilities** **Responsibilities:** + Provide training and desk -side support to assist our government client...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- CACI International (Annapolis Junction, MD)
- …As a System Administrator, your key responsibilities will include: + Tier 1 ( Help Desk ) support for problem identification, diagnosis, and resolution. + ... manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to...Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth… more
- ManTech (Fort Meade, MD)
- …devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 (Escalation) support : problem identification, diagnosis, and ... join our team in **Ft. Meade, MD** . In this role, you will provide support for implementation, troubleshooting, and maintenance of IT systems, as well as manage IT… more
- ManTech (Laurel, MD)
- …and maintenance of IT systems + Provide Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) support for problem identification, diagnosis, and ... and resolve performance and capacity issues in Windows systems, and support hardware-related problem resolution and dispatching + Deliver detailed analysis and… more
- ManTech (Hanover, MD)
- …and processes related to those systems. + Deliver Tier 1 ( Help Desk ) and Tier 2 (Escalation) support for problem identification, diagnosis, and ... . **Responsibilities include, but are not limited to:** + Provide support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …service level agreements (SLAs), generate operational metrics, and report on help desk activity. + Lead and mentor support staff to ensure effective customer ... stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support...of meeting or exceeding service level agreements (SLAs) for help desk or support operations.… more
- Censeo Consulting Group (Washington, DC)
- …standards. Key responsibilities include: + Deliver responsive and knowledgeable Tier 2 help desk support for CSOD users, resolving complex technical ... looking for unique candidates whose passion and enthusiasm will help shape Censeo's client insights and workplace culture. Our...management, and IT security best practices. + Experience providing Tier 2 or higher technical support . +… more
- Leidos (Odenton, MD)
- …+ Experience servicing as a technical escalation resource for Tier 2 or Help Desk support personnel. + Excellent written and oral communication skills. ... configuration, and a small number of Windows domain controllers. + Support Helpdesk as the Tier 3 escalation point to the helpdesk team, providing expert-level… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more