- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... role you will get to **ensure round-the-clock support is available 24/7/365, through both phone and email,...is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible… more
- DCCA (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Level II certification + Experience working in a customer service/ Tier 1/ Tier 2 environment + Dataflow experience...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
- Chenega Corporation (Fort Belvoir, VA)
- …2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...presentations at agency meetings and conferences concerning new IT support procedures, equipment, methods, and approaches. + Lead other… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... in Columbia, MD Clearance Required: TS/SCI w/ Polygraph + Provides support for implementation, troubleshooting and maintenance of information Technology (IT)… more
- ManTech (Laurel, MD)
- …and high-level system architectures to develop system requirements. + Responsible for providing Tier 1-2 ( Help Desk ) problem identification, diagnosis, and ... resolution of problems. Will provide support to IT systems including day-to-day operations, monitoring, and...be able to create accounts, reset passwords, and provide help desk customer service via phone, or… more
- NTT America, Inc. (Ashburn, VA)
- …is required, but a minimum 3 years' experience working in Network Operations or Help Desk environment is required. + A baseline technical aptitude in the ... administration of the NOC and associated personnel. This includes Tier 1 support , client service order ticketing...following: + Help Desk Windows experience. + IP Networking… more
- Chenega Corporation (Oakton, VA)
- …and documentation of results. + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies as ... nation. SecuriGence is seeking an experienced Systems Administrator to help contribute to our success. If you enjoy working...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support… more
- Parsons Corporation (Chantilly, VA)
- …Special Access Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 (Service Desk ) and Tier 2 ... hardware or software to upgrade organization's infrastructure. Provides technical support to computer users to help solve...Provides technical support to computer users to help solve users' problems. This position will support… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Lentech, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... that specializes in delivering advanced, mission-focused technical solutions to support our high-profile intelligence community clients. Clearance: Current TS/SCI… more