- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- NTT America, Inc. (Herndon, VA)
- …Collaborate with sales teams to understand client requirements and develop tailored technical solutions * Lead discovery sessions, technical demonstrations, ... (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients,...solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices *… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
- Fujifilm (Richmond, VA)
- …knowledge transfer to peers + Must be able to work independently as the lead project technical resource + Deliver consistently high level of customer ... **Position Overview** The Principal Enterprise Architect is the technical liaison between development and the various Medical...and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... a passion for delivering exceptional customer service. **Key Responsibilities:** Lead , coach, and mentor Tier 1 and Tier 2...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Cambridge International Systems Inc (Norfolk, VA)
- …contract award with an expected award date of January 2026. What You'll Do + Lead cyber test planning and execution support as a subject matter expert (SME) in ... objectives are achievable, traceable, and clearly defined. + Conduct and lead cyber OT&E-related test events, including cooperative vulnerability and adversarial… more
- Koniag Government Services (Alexandria, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... and more. The SME will advise the Government on technical and functional aspects of the Budget Formulation (BF)...(DLA) help desk follows the standardized process and… more
- BAE Systems (Sterling, VA)
- …for operation and sustainment of on-prem, cloud, and hybrid enterprise IT including help desk operations + Experience with ITILv3 and ITILv4 processes and ... expertise in cloud platforms such as AWS or Azure. + Oversee technical teams and lead proposal engineering teams following best practices in both on-program … more
- Serco (Newport News, VA)
- …and State government customers to achieve their mission. **In this role you will:** + Lead teams providing technical guidance to Ship's Force relating to work on ... candidate will assume a critical role in overseeing and leading engineering and technical services to support maintenance and planning for the overhaul and repair… more
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