- Serco (VA)
- …a high-impact opportunity for you. As th **e** Public Policy and Strategic Engagement Lead supporting the US Navy's Maritime Industrial Base (MIB), you will serve as ... and repair capacity. + Serve as a key communicator, translating complex technical initiatives into compelling strategic narratives and decision briefings for Navy… more
- TekSynap (Ashburn, VA)
- …operations ticket management. **Overview** We are seeking an experienced **Cyber Defense Forensics Lead ** in support of a government customer to join our team to ... promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8026_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- TekSynap (Ashburn, VA)
- …Directive 8570.1. **Overview** We are seeking an experienced **Cyber Incident Response Team Lead ** in support of a government customer to join our team to provide ... promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Ashburn_ **ID** _2025-8028_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... technical solutions that fit within customer constraints. + Lead develops tailored Work Breakdown Structures (WBS) IAW company...You will be responsible for the development of IT Help Desk knowledge management plans. + You… more
- Steampunk (Mclean, VA)
- …ID, Exchange Online, and Enterprise Apps + **3+ years** managing or mentoring support/ help desk teams + Strong expertise in **Endpoint Management (Intune/MEM)** ... innovation catalyst. This is a **hands-on leadership role** that combines deep technical skill with a passion for customer success. You'll architect cutting-edge… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- NTT America, Inc. (Herndon, VA)
- …Collaborate with sales teams to understand client requirements and develop tailored technical solutions * Lead discovery sessions, technical demonstrations, ... (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients,...solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices *… more
- SHI (Richmond, VA)
- …and services.** **Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of SHI is our employees ... services. This role ensures secure and efficient system performance, resolves technical issues, and collaborates with both internal and external stakeholders,… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... a passion for delivering exceptional customer service. **Key Responsibilities:** Lead , coach, and mentor Tier 1 and Tier 2...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more