- Somatus (Mclean, VA)
- …for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: + Subsidized, ... and recommending actions to prevent their recurrence. + Define and direct the technical processes for the resolution of complex system problems. + Determine and… more
- Red River (Chantilly, VA)
- …the **primary day-to-day contact for assigned clients** , working closely with **Service Desk Leadership** , who oversees technical operations, and the **Service ... courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** -… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...time zones. As the first point of contact for technical issues, you'll handle inbound calls and assigned tickets… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Help Desk Lead - Senior**...oversees the daily operations of a help desk team, ensuring efficient and effective technical support. ... CGI Federal has an exciting opportunity for a Helpdesk Lead within our Intel sector advancing the national security...workflows, and contributes to the overall success of the help desk team and the organization. CGI… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to...can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels.… more
- RightDirection Technology Solutions LLC (Annapolis, MD)
- …escalation management. RESPONSIBILITIES: + Lead and manage help desk teams responsible for phone/in-person technical support. + Oversee ticket ... State Government's Register of Wills. A Help Desk Manager is needed to lead an...level expectations. + Train and mentor support staff on technical troubleshooting and customer service. + Coordinate with network,… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in ... Jacksonville, Florida. This role provides Tier 2-3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service… more
- System One (Bethesda, MD)
- Job Title: Senior Help Desk Engineer Location: Bethesda, Maryland Type: 6 month contract to hire Compensation: $80000 - $95000 annually Contractor Work Model: ... Clearance: US Citizenship required Job Title: Mid-Level or Senior Help Desk Engineer Job Description: We are...team. + Serve as an escalation point for complex technical issues. + Monitor ticket queues and ensure SLAs… more
- Chenega Corporation (Arlington, VA)
- …assist other departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are...to reduce user problems. + Provide local and remote Technical Support Services for end-user support on multiple networks… more
- Chenega Corporation (Washington, DC)
- …Engineering and Technical Support Services to federal customers. TheMid-level Help Desk Support Technician provides support to distributed PC/networking ... Mid-level Help Desk Support Technician Washington, DC...software installation and configurations. Duties and Responsibilities: + Perform technical , operational, and training support to users of personal… more
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