- Serco (Herndon, VA)
- …of Help Desk , Field Services, and Deployment Services teams. + Lead and mentor supervisors, technical leads, and managers supporting each function. + ... Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and...a hands-on approach to operational challenges + Ability to lead cross-functional teams and drive change + Commitment to… more
- Marriott (Bethesda, MD)
- …and technical services + Direct experience with enterprise service desk support technologies and automation + Proven leadership experience with end-user service ... - 4-5 days in office. **JOB SUMMARY** The Director, Global Deployment Support will lead the development, activation, and execution of the support model for The Power… more
- Red River (Chantilly, VA)
- …the **primary day-to-day contact for assigned clients** , working closely with **Service Desk Leadership** , who oversees technical operations, and the **Service ... courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** -… more
- Rapid Finance (Bethesda, MD)
- …deployed + Partial user support in the form of participating in the IT Support Help Desk + Coordinate with the Engineering team to review and validate ... before releases + Create user manuals and FAQs, and lead training sessions with users + Filter, identify and...for users by writing and maintaining user documentation, providing help desk support, and training users +… more
- Chenega Corporation (Springfield, VA)
- …for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for all requests ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing … more
- BAE Systems (Sterling, VA)
- …for operation and sustainment of on-prem, cloud, and hybrid enterprise IT including help desk operations + Experience with ITILv3 and ITILv4 processes and ... expertise in cloud platforms such as AWS or Azure. + Oversee technical teams and lead proposal engineering teams following best practices in both on-program … more
- TekSynap (Washington, DC)
- …and best practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based ... upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves,… more
- Kelly Services (Alexandria, VA)
- …managers, UX/UI designers, and other stakeholders to translate user needs into technical solutions + Lead code reviews, provide constructive feedback, and ... customer is seeking a skilled and visionary mid-level software developer to lead their software development team and simultaneously to design robust solutions within… more
- Serco (Washington, DC)
- …and maintain effective relationships with the program manager, deputy program manager and/or technical lead . + Lead program review sessions with customer ... Engineer, you will be on a dynamic team providing technical and programmatic support to PMS450 and the US...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- Serco (Washington, DC)
- …and maintain effective relationships with the program manager, deputy program manager and/or technical lead . + Lead program review sessions with customer ... Engineer, you will be on a dynamic team providing technical and programmatic support to the VIRGINIA Class Submarine...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more