- TISTA Science and Technology (MD)
- …Qualifications + 2+ years of experience working in a customer-facing technical support role, including Service Desk / Help Desk /Desktop support ... Display strong troubleshooting methodology and problem-solving skills. + Provide desk -side and phone-based support to technical and non- technical staff.… more
- Koniag Government Services (Baltimore, MD)
- …primary focus on ServiceNow and Java programming. This role provides expert technical support for the Key Performance Indicators (KPI)/Scorecard application, ... automates workflows, integrates new functionalities, and leverages quantitative metrics to enhance help desk operations. The developer collaborates closely with … more
- Leggett & Platt, Incorporated (Havre De Grace, MD)
- …for an IT Support Specialist within our Corporate IT team to help support our business. As a global-diversified manufacturing company, it's sometimes hard ... and effectively to requests received through the IT Service Desk and adhere to SLA rules + Provide step-by-step...unresolved, or recurring issues to the next level of support personnel + Provide accurate information and technical… more
- V2X (Patuxent River, MD)
- …Navy ERP Business Office (NBO). The Navy ERP analyst provides SAP technical support for the Navy acquisition/procurement processes; specifically outgoing funding ... ERP system issues. The analyst provides sustainment and end-user support as well as technical guidance for...Sustainment (ie, NAVSUP Business Systems Center) teams to resolve Help Desk tickets. + Perform analysis of… more
- Nightwing (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of problems.… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- DCCA (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and ... and maintenance of IT systems . Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
- COMSO, Inc (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3(Escalation) problem identification, ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- Themis Insight (Columbia, MD)
- …Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role + Experience using Microsoft Office Suite desktop ... expertise to every case. We are hiring a Customer Support Consultant to work in Columbia, MD. Position location...issues + Triaging and remediating tickets + Communicating with technical and functional teams to remediate issues + Communicating… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of… more
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