- CACI International (College Park, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... endeavors. You will be a key contributor in resolving technical challenges within Linux and Windows environments through various...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Kennedy Krieger Institute (Baltimore, MD)
- …accounts on the PC network and other applicable systems. **Responsibilities** 1. Maintain and support the Institute's IS help desk . Answer calls and address ... **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the… more
- RBR-Technologies (Fort Meade, MD)
- … customers who are integrating Enterprise and IC Attribute and Authorization security services + Help desk support will be provided to aid development teams ... database querying abilities + LDAP directories + phone and desk -side customer support + Ticket tracking systems...systems. + Modify wiki sites, blogs, XML/HTML and write technical documentation to support customers + Assist… more
- TEKsystems (Gaithersburg, MD)
- …Call center, Microsoft Outlook, Customer support , inbound call, data entry, Service desk , Password reset, help desk , upselling, crm software, insurance ... with password searches or servicing website needs. 7. Offer level 1 technical support via MAC portal (matching/updating records), password re-sets, website… more
- Serco (Lexington Park, MD)
- …baseline is mature enough for the next stage of development. Systems engineering support includes an overall technical assessment of cost, schedule, emerging ... + E3 Engineering + System Product Integrity + Administrative Support of Technical Staff **Qualifications** **To be...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- IBM (Annapolis Junction, MD)
- …and distributing fixes and patches across the network. Proactively monitoring and resolving help desk tickets. * Technical Solution Workshops: Conducting and ... products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert… more
- M. C. Dean (Annapolis Junction, MD)
- …to: + Provide assistance to end users in accessing and using IT systems. + Answer Help desk phone calls; triage initial phone calls providing support and ... and patching to ensure compliance with Information Assurance (IA) standards. + Support application of Security Technical Implementation Guides (STIGs) to Windows… more
- Nightwing (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- CACI International (Laurel, MD)
- …for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. + ... upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration...accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem… more
- Marriott (Bethesda, MD)
- …based on lessons learned and stakeholder feedback. + Partner with Global Deployment Support , Service Desk , Marriott's Technical Operations Center (MTOC), and ... through a seamless transition to the new technology platforms. This position will support 24/7 global command center coverage by serving as the central coordination… more
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