• Assistant Director, Service Desk Operations

    City of New York (New York, NY)
    …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support and ... manager and liaison for various initiatives, as necessary, across the agency in support of the Service Desk unit. PREFERRED SKILLS Demonstrate competency and/or… more
    City of New York (09/11/25)
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  • Help Desk Analyst

    Robert Half Technology (New York, NY)
    Description We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical support to ... to the success of both on-site and remote teams. Responsibilities: * Deliver Tier 1-2 technical support for macOS and Windows systems, with a focus on a… more
    Robert Half Technology (10/01/25)
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  • Help Desk Associate

    City of New York (New York, NY)
    Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention ... to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the… more
    City of New York (09/17/25)
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  • Associate Director, Service Desk Operations

    City of New York (New York, NY)
    …when troubleshooting and responding to incoming inquiries, as the front-line for technical support for users of the city's procurement technology platform, ... while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall success of critical… more
    City of New York (08/02/25)
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  • Senior Analyst, Service Desk Operations…

    City of New York (New York, NY)
    Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely… more
    City of New York (08/01/25)
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  • IT Help Desk Technician

    Loretto Management Corporation (Syracuse, NY)
    …Associate Client Support Analyst. The Analyst will assist in administration of Help Desk tools, will proactively share information within and across groups, ... Overview The Analyst, Client Support will provide first-level daily support ...Windows-based environment to ensure optimal client satisfaction with their technical environment. The person will also troubleshoot problem areas… more
    Loretto Management Corporation (08/27/25)
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  • Service Desk Analyst - SME (Team Lead)

    GovCIO (Albany, NY)
    …hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve issues related to IT ... desk agent staff + Collaborate with tier three support groups to establish relationships, prepare for changes and...can't do it alone. We need great people to help us do great things - for our customers,… more
    GovCIO (09/20/25)
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  • Service Desk Analyst

    Robert Half Technology (Woodbury, NY)
    …answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk -side support . The Service Desk Analyst provides clear ... Description The Service Desk Analyst is responsible to provide courteous, accurate...overall success of the department. Responding to requests for help from customers. Troubleshooting and resolving difficult technical more
    Robert Half Technology (09/27/25)
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  • Senior Analyst, Service Desk Operations…

    City of New York (New York, NY)
    Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely… more
    City of New York (08/01/25)
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  • Senior Analyst, Service Desk Operations…

    City of New York (New York, NY)
    Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service ... Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts. All MOCS Analysts are expected to deliver timely… more
    City of New York (08/01/25)
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