- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- CACI International (VA)
- …programmatic strategic efforts that impact overall trajectory of the project + Learn about the help desk support model, ticket triage and support change ... across different program disciplines including solution design, process engineering, development, help desk support , analytics, and other administrative… more
- Koniag Government Services (Alexandria, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... Formulation SME Analyst with an active Secret Clearance to support KET and our government customer in Alexandria, VA....(DLA) help desk follows the standardized process and… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …\#ClearanceJobs \#CGIintelligencecareers \#MARSCareers **Skills:** + English + Hardware Installation + Help Desk /IT Services **What you can expect from us:** ... **Helpdesk Agent - Journeyman** **Category:** Service Desk / End User Services **Main location:** United...solutions implemented for future reference and knowledge sharing. * Technical Assistance and Support : o Answering user… more
- Cambridge International Systems Inc (Norfolk, VA)
- …assessments. + Support the Cyber Survivability Test Planning Course and help update training materials, templates, and SOPs. + Ensure pre-test, execution, and ... and final deliverables including data analysis summaries. + Participate in and support working groups, technical exchanges, and OT&E meetings as assigned.… more
- Tyto Athene (Fort Belvoir, VA)
- …OKTA SSO integrations. + Provide Tier III support and work with Desktop Support / Help Desk personnel, both internal and external (vendors), to provide ... escalation support when troubleshooting issues with enterprise systems. + Support the tracking and implementation of Security Technical Implementation… more
- Red Gate Group (Springfield, VA)
- …optimize the use of Momentum Financials and related tools. Key Responsibilities + Provide help desk support for NGA financial system users, answering ... The Red Gate Group is seeking a Financial Systems Help Desk Analyst to support ...with audit and reporting requirements. This position combines strong technical knowledge of federal financial systems with a customer… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows 10 ... issues, and connectivity problems. + Deliver **remote and on-site end-user desktop support ** , resolving escalated technical issues effectively and efficiently.… more
- ManTech (Chantilly, VA)
- …with both Windows and Linux operating systems. + End-User Support : Experience providing help - desk support for common desktop and server issues and with ... to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range...equipment. + Network & Software Management: Ability to provide technical support in the management of networks,… more
- Cambridge International Systems Inc (Norfolk, VA)
- …security. We are currently seeking a Risk Management Framework (RMF) Analyst to support operations in Norfolk, VA. This is a full-time position requiring an active ... DoD and DoN RMF guidance. + Conduct assessments of management, operational, and technical security controls to evaluate system compliance and risk posture + Maintain… more