- Steampunk (Mclean, VA)
- **Overview** We are looking for a **Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our service ... knowledge base articles, user guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting, and training for… more
- MPR Associates (Alexandria, VA)
- …software and hardware issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones, ... resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- M. C. Dean (Vienna, VA)
- …Experience or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...As part of a multidisciplinary team, you will provide support to mission customers by capturing and triaging incoming… more
- CACI International (Sterling, VA)
- … problems + Responding to telephone calls, email, and personnel requests for technical support + Documenting, tracking, and monitoring the problem to ensure ... Service Desk Shift Lead Job Category: Information Technology Time...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- Koniag Government Services (Vienna, VA)
- …88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... LLC,** a Koniag Government Services company, is seeking an experienced **Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and… more
- Red River (Chantilly, VA)
- …8:30am); Thur - Sun.** You will be tasked to: + Provide first level of technical support in call center, while providing strong customer service. + Address ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- Amazon (Arlington, VA)
- …using Amazon Leo's satellite network. We have an immediate opening for a Deal Desk Specialist to support the ALG team focusing on government customers around ... aerospace, space exploration, and/or satellites? Do you want to help build solutions at Amazon Leo to transform the...ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey… more
- KeenLogic (Alexandria, VA)
- …position is full-time, Monday- Friday. The candidate will be responsible for call center support of an environment composed of 90% Intel based PC and 10% Apple ... or the eBusiness team for more detailed level of support . Qualifications + Bachelor's degree and 1 year of...oral communication skills Desired Skills + ITIL Service Management + Technical Writing Experience + CRM/Ticketing/ACD Systems Powered by… more
- TekSynap (Ashburn, VA)
- …termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8247_ **Category** _Technical Support / Help Desk_ **Type** _Regular ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure,...least Ten (10) Plus years of experience in equivalent technical field + Experience: A minimum of Ten (10)… more