- System One (Arlington, VA)
- …procedures (SOPs) and Service Level Agreements (SLAs). Duties include providing technical support and assistance, basic troubleshooting, diagnosing problems, ... 2-3 days a week $120k Direct Hire A Service Desk Analyst (mid) provides Tier 1 customer support...communicate with clients via chat, email, and Jira Service Desk , including both technical and non- technical… more
- Red River (Chantilly, VA)
- …on a team within the NOC/24x7 Service Desk . This position will handle technical support requests directly from customers as well as escalation from other ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- General Dynamics Information Technology (Newington, VA)
- …and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk System Administrator you will help ensure today is safe and tomorrow is ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Communication, Technical Training,Troubleshooting Hardware **Certifications:** Security+ - CompTIA **Experience:** 3… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialist Lead to support a customer in Stafford, VA. There are… more
- NTT America, Inc. (Ashburn, VA)
- …account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third ... of what is possible. We are renowned for our technical excellence and leading innovations, and for making a...NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Red River (Chantilly, VA)
- …9:30am); Fri - Mon.** You will be tasked to: + Provide first level of technical support in call center, while providing strong customer service. + Address ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Tesla Laboratories is actively seeking Application Support Analyst to join a new technical support team for a federal agency. We are seeking candidates who ... Connect functionalities including chat. You will contribute to the technical support team by providing valuable guidance...the customer is asking + Enters, monitors, and updates help desk tickets in the call tracking… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Specialist to support the KGS team focusing on government customers ... aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the...ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey… more
- Insight Global (Richmond, VA)
- Job Description We are seeking Help Desk Agent Tier I to support the a Customer Care Center supporting a government client. This position serves as the first ... of customer service and professionalism in all interactions. - Support users with varying levels of technical ...- Support users with varying levels of technical expertise. We are a company committed to creating… more
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