- SGI Global, LLC (Emmitsburg, MD)
- …| Ability to obtain clearance | Full Time SGI seeks a hands-on Helpdesk Customer Service Representative Manager who will lead day-to-day customer service and ... administrative operations for FEMA's Independent Study Program. This role ensures every student, school, and stakeholder receives responsive, accurate, and courteous support across phone, email, and online channels while keeping the program compliant with FEMA… more
- Kennedy Krieger Institute (Baltimore, MD)
- …1. Maintain and support the Institute's IS help desk. Answer calls and address user concerns in a helpful and courteous manner. 2. Provide end user support and serve ... **Overview** The Help Desk Associate provides prompt and efficient front line support for customers of the Information Systems (IS) department at the Institute. The incumbent is responsible for answering, logging, and tracking calls placed to the Institute's… more
- Montage Marketing Group (Rockville, MD)
- …for a great opportunity to drive organizational strategy and lead hands-on helpdesk /systems administration efforts? Do you have a strong background in developing and ... contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security… more
- Arena Technical Resources, LLC (Rockville, MD)
- …and DNS/DHCP services. - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and escalation point for the ... outsourced helpdesk provider (RAKE Digital). - Monitor and review user support tickets to ensure timely and effective resolution. - Provide Tier 3 support for… more
- Kennedy Krieger Institute (Baltimore, MD)
- …releases, and upgrades. This position will respond in timely fashion to Helpdesk calls relating to computer business applications and general systems issues. ... **Responsibilities** 1. Collaborates with the Helpdesk to respond to and resolve end-user service requests, including but not limited to, LAN connectivity issues;… more
- ARAMARK (Rockville, MD)
- …daily tasks, trouble tickets and larger-scale projects. + Support the Avendra Helpdesk as needed, providing end-user desktop support, A/V setup and support for ... config and setup. + Act as a technical support resource to the Helpdesk for ticket escalation, providing complex problem diagnosis, engaging the support vendors and… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …latency, and performance issues. + Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs. 2. Troubleshoot Connectivity Issues: + Proactively ... to reduce downtime. 6. Collaborate with Other Teams: + Interface with Helpdesk and engineering teams to resolve complex issues. + Maintain open communication… more
- Leidos (Odenton, MD)
- …update network maps, logical paths, and rekey critical devices. + Support IT helpdesk , troubleshoot user and network issues, and uphold domain integrity. + Deliver ... multimedia, VTC, and AV support to military, civilian, and contractor personnel. + Implement security patches, lead restoration and contingency planning, and investigate malware. + Plan and execute installation of new hardware, OS upgrades, and application… more
- Citizenship and Immigration Services (Camp Springs, MD)
- …Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to our Staffing Helpdesk . ... As an Management & Program Analyst, you will manage, analyze, and execute logistics programs, provide expert, technical advice and customer service to high level officials and staff. Responsibilities This position is located in Fraud Detection and National… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …worldwide sites * Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED TO SUCCEED: * ... Required Experience: 5+ years of related experience * Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools * Security Clearance Level: TS/SCI w/Poly * Required Skills and… more