- ASM Research, An Accenture Federal Services Company (St. Paul, MN)
- The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification ... of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine...service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized… more
- Fox Rothschild LLP (Minneapolis, MN)
- …As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a ... as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents...years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred. + Application support… more
- State of Minnesota (Anoka, MN)
- **Working Title: Senior Systems Analyst ** **Job Class: Information Technology Specialist 5** **Agency: Minnesota IT Services** + **Job ID** : 88121 + **Location** : ... provide economic forecasts to policymakers. As a Senior Systems Analyst you will serve as the lead in efforts...Experience working closely with Business teams and supporting a Helpdesk is a plus. **Additional Requirements** It is the… more
- Robert Half Technology (St. Louis Park, MN)
- Description We are looking for a dedicated Help Desk Analyst to join our team. In this role, you will serve as the first point of contact for technical support, ... * Maintain detailed records of customer interactions and resolutions within the helpdesk ticketing system. * Escalate complex technical problems to senior support… more
- Lightsource bp (Denver, MN)
- …bp was fully acquired by bp in 2024. **Summary** The IT Support analyst is responsible for delivering end-to-end support in accordance with IT service level ... a follow the sun service. **Duties and Responsibilities** * Provide first line helpdesk service, support and advice to users on hardware and software issues *… more
- TEKsystems (St. Paul, MN)
- …of field and business users o Develop new and maintain knowledge articles to teach helpdesk and level 1 teams o Determine best course of action for users based on ... troubleshooting o Determine hardware specs needed for client while developing client solutions o Prioritize and maintain issues in Service Now for supported staff o Analysis of software use case to determine hardware needs o Develop fixes for problems, test,… more
- CVS Health (St. Paul, MN)
- …risks. + Additional responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating ... understanding of applications and processes. + Apply specialized application knowledge to ticket triage and resolution processes to ensure no member access to care issues. + Apply specialized application knowledge to testing processes to ensure no member… more
- Ryder System (St. Paul, MN)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... Responsibilities** + Develop, define and monitor network/security policies for the use of network resources + Manage user remote access, VPN configurations + Participate in on-call rotation and respond to network emergencies or incidents promptly. + Perform… more
- Public Consulting Group (St. Paul, MN)
- …administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product feedback and… more