- TEKsystems (Boston, MA)
- Position Summary We are seeking an experienced Helpdesk Analyst to provide Tier 1 and Tier 2 technical support for end-users in a fast-paced enterprise ... environment. The ideal candidate will deliver timely, courteous, and professional assistance while ensuring high levels of customer satisfaction and adherence to service standards. Key Responsibilities + Respond to and resolve user inquiries via phone, email,… more
- Compass Group, North America (Boston, MA)
- …Microsoft certifications preferred. + Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred. + ... used by associates in the offices and in the field. An experienced technician will handle support primarily via telephone but may also handle support requests… more
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