- Children's Mercy Kansas City (Kansas City, MO)
- …Overview Service Operations Senior Analyst is a subject matter expert on all Tier 1 support processes. Serves as an internal escalation point within the team ... monitoring processes. + Performs daily tasks to maintain the Tier 1 Service Desk and Customer self-service...or equivalent within 365 days + Employees must obtain Helpdesk International Support Center Analyst Certification or… more
- Children's Mercy Kansas City (Kansas City, MO)
- …Operations Analyst is responsible for day-to-day analysis, participation, and completion of Tier 1 support work in the form of Incidents Requests, support ... and provides knowledge support and guidance to Service Operations associate analysts on Tier 1 issues. Qualifications + Associate's Degree in technical focus… more
- Children's Mercy Kansas City (Kansas City, MO)
- …Overview The Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier ... issues through Incidents, Requests, and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training… more
- Children's Mercy Kansas City (Kansas City, MO)
- …incident response, and service quality, while providing technical guidance and supporting Tier 1 escalations. Collaborates with leadership to improve operational ... International Customer Service Representative certification (HDI-CSR) Preferred + Helpdesk International Support Center Analyst (HDI-SCA) certification… more