- Witt/Kieffer (Arlington, VA)
- …the helpdesk function, aligning support services with organizational goals. Lead the team in adopting best practices and innovative support methodologies. Guide ... the evaluation and selection of emerging technologies. Team Management: Recruit, lead , mentor, and develop the helpdesk support staff. Foster a collaborative,… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech Control to assist ... integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech Control to spearhead the… more
- TekSynap (Arlington, VA)
- …Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting ... + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in translating high… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 38318 **Summary** ** Lead Helpdesk Specialist** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... Experts (SMEs) with decades of experience working in the Federal marketplace. The ** Lead Helpdesk Specialist** provides superior customer service in support of… more
- Chenega Corporation (Fort Belvoir, VA)
- Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our Talent Network Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 ... the request cannot be resolved, escalate the ticket to the appropriate Task Lead . Coordinate with other Desktop Support teams for support with any baseline… more
- S&P Global (Centreville, VA)
- …+ Ensure reliable hybrid meeting experiences across regions and facilities **Global Helpdesk & Support Operations** + Lead a global, follow-the-sun end-user ... VDI) + Define global device standards, lifecycle, procurement, and refresh programs + Lead conference room and workplace technology across offices worldwide… more
- GovCIO (Richmond, VA)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to provide technical directions and ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- M. C. Dean (Falls Church, VA)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support. Main responsibilities include but are not limited to: + Provide assistance ... Utilize technology-based problem tracking system (ie, ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket… more
