- Alfred University (Alfred, NY)
- The Helpdesk Technician will collaborate with the Helpdesk Manager, System Administrator, Network Manager, ITS Trainer, and Desktop Technicians to resolve ... write, and speak the English language at a college level , be capable of performing sometimes complex mathematical calculations,...of security and accuracy. + Supervise, hire and train Helpdesk and Lab student workers. + Complete work schedule… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- Job Title: IT Helpdesk Technician Department: Information Technology Reports To: IT Helpdesk Supervisor FLSA Status: Non - Exempt SUMMARY: The Help Desk ... as require that the individual give in-person, hands-on help at the desktop level . ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Strategy & Planning +… more
- Sprinklr (New York, NY)
- …of all support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ensuring open, ... expectations + Provide AV and event support for company townhalls and executive- level meetings, including setup, monitoring, and ensuring smooth running of live… more
- Custom Computer Specialists (Hauppauge, NY)
- …assist as necessary. . Address escalations for Windows OS and Network infrastructure issues from Level 1 and Level 2 helpdesk associates. . Work under the ... The NOC Systems/Network Engineer will provide the below: RESPONSIBILITIES: . Provide third- level support to the system engineering escalation process. . Monitor the… more
- Omnicell (Schenectady, NY)
- …maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with pharmacy ... report concerns. Resolve common system issues. + Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution.… more
- Cushman & Wakefield (New York, NY)
- …client * Assist with measuring and reporting key performance indicators against service level agreements * Provide facilities helpdesk services on behalf of the ... client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product KEY COMPETENCIES 1. Communication Proficiency (oral and written) 2. Customer Focus 3. Initiative 4. Sense of Urgency 5.… more
- Robert Half Technology (New York, NY)
- …including troubleshooting hardware and software issues. * Manage and resolve helpdesk tickets efficiently using a ticketing system. * Deliver exceptional customer ... years of experience providing IT support, preferably in a helpdesk or IT department setting. * Proficiency in troubleshooting...ability to work independently with minimal guidance. * High level of flexibility to adapt to changing schedules and… more
- Alfred University (Alfred, NY)
- …read and write and speak the English language at a college level , be capable of performing sometimes complex mathematical calculations, statistical calculations and ... computer related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new threats and working to develop solutions to… more
- BOOZ, ALLEN & HAMILTON, INC. (Rome, NY)
- …of experience in systems administration and management, security operations, or helpdesk , or Bachelor's degree in Science, Technology, Engineering, or Mathematics ... 2+ years of experience in systems administration and management, security operations, or helpdesk Nice If You Have: + Knowledge of government compliance + Possession… more
- Mount Sinai Health System (New York, NY)
- …4:30 PM Monday - Friday Onsite The Desktop Support Specialist III is a senior level technician who provides an escalated level of service. This includes the ... business area management and staff at a highly technical level for all aspects of workplace technology services including...related area and five years of experience in a helpdesk , desk side, application, or systems support role. OR… more