• Desktop Technician Level IV

    The Research Foundation for SUNY (Albany, NY)
    …Technology Posted On: Wed Jun 18 2025 Job Description: FUNCTION & SCOPE: The Level IV Desktop Technician serves as the highest level of end-user support, ... with empathy and professionalism. + Act as an escalation point for helpdesk agents, assisting with troubleshooting and mentoring. + Diagnose and resolve hardware,… more
    The Research Foundation for SUNY (06/19/25)
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  • Global Service Desk Manager

    International Rescue Committee (New York, NY)
    …changes, and other tasks as determined by management. + Ensure a high level of customer satisfaction by addressing concerns promptly, following up on resolutions, ... by preparing reports and publishing regular newsletters for the Helpdesk team + Assist with budgeting for tools, software,...and staffing needs. + Oversee onboarding processes for new Helpdesk staff globally. + Track and schedule regular training… more
    International Rescue Committee (07/18/25)
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  • Technical Support Analyst

    Fox Rothschild LLP (New York, NY)
    …communicates courteously and effectively to all attorneys and staff to ensure high- level customer service standards are met. **Please note that the required work ... as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents...years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred. + Application support… more
    Fox Rothschild LLP (07/11/25)
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  • Client Success Partner

    Public Consulting Group (Albany, NY)
    …administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG… more
    Public Consulting Group (07/01/25)
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  • Assistant Director of Information Technology

    Robert Half Technology (Syracuse, NY)
    …strategic leadership role in managing complex IT systems and delivering high- level user support. This position ensures the effective deployment of hardware/software, ... proficiency with Microsoft and Adobe suites. 20% - Remote Admin & Helpdesk Oversight Lead remote administration using tools like Apple Remote Desktop and… more
    Robert Half Technology (06/21/25)
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  • Technical Support College Aide

    City of New York (New York, NY)
    …and who can handle the responsibilities listed below. Responsibilities include: - Monitors Helpdesk portal and handles work orders in a timely fashion - Helps ... support all computers and their peripherals - Monitors inventory level of supplies Work Location: Long Island City, NY...AIDE (ALL CITY DEPTS) - 10209 Qualifications For Assignment Level I: Matriculation at an accredited college or graduate… more
    City of New York (06/28/25)
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  • ER&R Support Center Analyst

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with ... of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to work in the US (if not… more
    ASM Research, An Accenture Federal Services Company (06/18/25)
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  • College Aide- Help Desk Technician

    City of New York (New York, NY)
    …Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk /desktop support for hardware and software computer systems and peripherals. Support and ... Home Program. COLLEGE AIDE - ASSIGNMENT LEVE - 1020B Qualifications For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is… more
    City of New York (06/07/25)
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  • IT OPS Intern

    City of New York (New York, NY)
    …DCWP's Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support. Responsibilities and tasks will include, but not limited to: ... demeanor COLLEGE AIDE (ALL CITY DEPTS) - 10209 Qualifications For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is… more
    City of New York (05/23/25)
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  • Project Specialist

    City of New York (New York, NY)
    …Administration, Furniture Procurement, AiM\BIRT Custom Reporting (BIRT is a top- level data visualization and reporting software), Management Contracts and ... office suite applications, and hardware failures which involves coordinating high- level technical responses to difficult computer environment and production… more
    City of New York (05/14/25)
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