- DR Horton, Inc. (Arlington, TX)
- …the construction and sale of high quality homes designed principally for the entry- level and first time move-up markets. The Company also provides mortgage financing ... * Assist manager in establishing and coordinating special assignments within the Helpdesk * Provide phone, webchat, and in-person support to end users and… more
- Sumitomo Pharma (Austin, TX)
- …high-impact HR technology solutions. + **Primary liaison** for WorkdayTechnicalsupport, helpdesk , and enhancement requests. + Provide functional guidance and ... statements are intended to describe the general nature and level of work being performed by people assigned to...to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral… more
- Hilton (Addison, TX)
- …programs through every step of a Team Member's career journey and at every level , both in our hotels and across corporate\. \*\*Available benefits may vary depending ... support experience + Project Management, IT Service Management, or Support Helpdesk experience + Experience managing teams or mentoring junior team members… more
- GovCIO (Austin, TX)
- …and gather support documents + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using established guidelines ... to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on… more
- Valero (Sunray, TX)
- …and providing direct phone support of internal customers via Valero's Virtual Helpdesk line. Additional infrastructure duties such as server room management will ... Discover more aboutMcKeeand how we're making a difference there. Position level and salary will be commensurate with qualifications and experience. Valero's… more
- GovCIO (Austin, TX)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This ... to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on… more
- Insight Global (Houston, TX)
- …to sites for in person support (as needed), helping support the Helpdesk with phone support, and assisting with asset/inventory tracking. Candidates will also ... Win 11) - Experience re-imagining PCs PC build out/hardware experience - Enterprise level experience - Excellent written and verbal communication Nice to Have Skills… more
- Meta (Austin, TX)
- …advanced data analysis techniques 6. Perform Voice of Customer analysis using helpdesk data, sentiment analysis, and predictive analytics to identify trends and pain ... data modeling techniques 23. Proficiency in data visualization tools and creating executive- level dashboards 24. Analytical skills with capacity to work with large… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …deliver measurable improvements in: + Customer Satisfaction (CSAT / NPS) + Service Level Agreements (SLA) + Churn reduction + Employee engagement and retention + ... + Strong technology fluency, with experience implementing and optimizing CRM, helpdesk , or contact center platforms (eg, Zendesk, Gorgias, Salesforce Service Cloud).… more
- Cushman & Wakefield (Austin, TX)
- …service level agreements; ensure KPI compliance. + Provide facilities helpdesk services and monitor workflow for all facilities cases to ensure consistent ... quality of service. + Update and maintain accurate records and official documentation for the site(s), including web pages as needed. + Seek ways to constantly reduce costs and improve operational standards. **Key Competencies** + Communication Proficiency… more