- Cayuse Holdings (Andrews AFB, MD)
- …3+ years' experience in mobile technology support + Hold a current IAT level 2 Security ++ certification or higher + An advanced Microsoft certification less ... **Overview** **Primary Focus** The Helpdesk Support Section Lead will provide...install, deliver, or set up hardware or software within 2 business days of approval and availability + Resolve… more
- M. C. Dean (Annapolis Junction, MD)
- …support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...not limited to: + Contribute to physical security system support to meet service level agreements. +… more
- Link Solutions Inc (Frederick, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior- Level ) to join our team in support of the ... They will work as part of Tier 1 and 2 service teams to ensure a timely response to...related hardware and software, and standard applications. + Provide helpdesk information and support , determine the cause… more
- Orion Consortium (Annapolis Junction, MD)
- Position Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to ... to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for… more
- Goodwill Industries International, Inc. (Rockville, MD)
- …+ Provide email and virtual support to GII staff. + Provide 1st and 2nd level hardware and software support to GII staff. + Prioritize and respond to ... Non-Exempt BASIC FUNCTION: + Provide hardware, software, and application support to Goodwill Industries International (GII) staff. SPECIFIC DUTIES[1]:...Helpdesk requests. + Assist and maintain IT assets with… more
- Link Solutions Inc (Frederick, MD)
- …assistance on PC systems, related hardware and software, and standard applications; provide helpdesk information and support ; determine the cause of the problem; ... They will work as part of Tier 1 and 2 service teams to ensure a timely response to...support of various peripheral devices. Preferred: + IAT Level III Certification equivalent or higher per DoD 8570/DoD… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …customers to gather information about problems * Will interface with our Tier 2 technical support team and our Availability Management team to escalate ... **Req ID:** RQ193994 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None… more
- OneMain Financial (Baltimore, MD)
- …ticket assignment. + Escalate tickets that require urgency and coordinate with Level 2 and Level 3 support teams to develop effective engagement ... provide oversight for additional productions operational responsibilities as needed. ** Level 1 Support Function:** + Establish and...escalation of incidents and anomalies. + Work with the Helpdesk team to intake tickets that do not have… more
- Omnicell (Baltimore, MD)
- …maintenance of automation equipment and reporting unresolved equipment issues to the appropriate helpdesk . + Maintain a high level of communication with the ... and updating documentation. + Managing optimal medication inventory levels. + On-site support and training for customers. + Implementation expertise and on-site … more
- Koniag Government Services (Baltimore, MD)
- …and determine and document scope, impact, and priority; resolve, or escalate to incident ( level 2 ). + Follow-up with customers, vendors, or SSA components, as ... Services company, is seeking a Customer Service Representative to support **TGS** and our government customer in Baltimore, MD....convey information clearly and effectively + Must live within 2 hours travel of the designated call center for… more