• Service Delivery & Vendor Manager

    Chiesi (Cary, NC)
    …to service-level agreements (SLAs) and resolution timelines. + Oversee the outsourced helpdesk provider and coordinate the Service Desk Specialist to ensure a ... positive user experience. + Own the vendor lifecycle: sourcing, onboarding, contract negotiation, performance management, and renewals. + Define and track KPIs for… more
    Chiesi (08/08/25)
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