• Senior Vice President for Administration…

    CUNY (Brooklyn, NY)
    Senior Vice President for Administration and Finance **POSITION DETAILS** Kingsborough Community College (KCC), founded in 1963, is a community college located in ... a knowledgeable, experienced, dynamic and innovative leader to serve as Senior Vice President for Administration and Finance. **Position Overview:** Reporting to… more
    CUNY (07/31/25)
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  • IT - Senior Production Specialist for…

    City of New York (New York, NY)
    …, Release Management Director, within the unit of Enterprise Architecture, as the Senior Production Specialist for the Division of HPD Tech, you will directly work ... will be managing multiple environments. The key strategy for Senior Production Specialist revolves around automation tools to allow...Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience… more
    City of New York (07/02/25)
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  • Product Implementation Senior Analyst

    CVS Health (Albany, NY)
    …risks. + Additional responsibilities include: + Represent application helpdesk effectively in cross-functional ticket resolution processes, demonstrating ... understanding of applications and processes. + Apply specialized application knowledge to ticket triage and resolution processes to ensure no member access to care issues. + Apply specialized application knowledge to testing processes to ensure no member… more
    CVS Health (08/03/25)
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  • Senior IT Engineer

    Duolingo (New York, NY)
    …account provisioning, device enrollment, and software access. + Support IT Helpdesk and Workplace Tech Teams, assisting with system integrations and troubleshooting. ... + Continuously enhance IT systems, using feedback and best practices to drive efficiency. + Troubleshoot network, identity, and security issues, ensuring reliable and secure IT operations. + Identify inefficiencies, propose automation solutions, and introduce… more
    Duolingo (06/05/25)
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  • Global Service Desk Manager

    International Rescue Committee (New York, NY)
    …stakeholders, and partners. + Deliver high-touch, white-glove support to senior leadership, especially in handling high-priority incidents, outages, or critical ... by preparing reports and publishing regular newsletters for the Helpdesk team + Assist with budgeting for tools, software,...and staffing needs. + Oversee onboarding processes for new Helpdesk staff globally. + Track and schedule regular training… more
    International Rescue Committee (07/30/25)
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  • Business Program Analyst

    City of New York (New York, NY)
    …function as a Business Program Analyst, who will: - Collaborate with the senior programming analyst in the refinement of program specifications for the creation of ... Integrity (CWSI) Unit by opening a OPA HR Payroll Helpdesk Remedy ticket. Remedy tickets require full details of...FISA-OPA Citywide Systems Integrity (CWSI) Unit by opening a Helpdesk Remedy ticket immediately to disable system access. -… more
    City of New York (05/14/25)
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  • Deputy Director of Payroll and Timekeeping…

    City of New York (New York, NY)
    …and updates on personnel changes and audit findings. Manages the CityTime Helpdesk , analyzing and reviewing inquiries and requests received via the ###@dot.nyc.gov. ... Acts in the capacity of the Senior Director of Payroll & Timekeeping Operations in her...Deputy Commissioner's office. Perform special projects assigned by the Senior Director of Payroll & Timekeeping Operations. Facilitate CityTime… more
    City of New York (08/03/25)
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  • Associate Director, Service Desk Operations

    City of New York (New York, NY)
    Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency ... including escalations and unresolved issues, with the ability to report out to senior leaders and legal colleagues in urgent situations that require rapid turnaround… more
    City of New York (08/02/25)
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  • Director of Information Systems (IT Computer…

    CUNY (New York, NY)
    …maintains the University's network, operates the University's Data Center and helpdesk , and develops disaster recovery plans for business continuity. Additionally, ... all CUNY campuses. The Director of Information Systems is a senior leadership role responsible for developing, implementing, and managing enterprise-level… more
    CUNY (07/18/25)
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  • Data Systems Analyst

    City of New York (New York, NY)
    …Policy, Integration and Operations team, to offer day-to-day support to the Senior Director. Specifically, this role will help the PIO team ensure consistency ... team with ad hoc data requests; - Support with helpdesk tickets on PTS, Discover Workforce and Employer Worksite...in and contribute to Agency workgroups and inform the Senior Director of policy and administrative practice changes; -… more
    City of New York (06/18/25)
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