• Director, Helpdesk Facilities

    City of New York (New York, NY)
    …Construction & Facilities Management is seeking a Director of the Facilities Helpdesk with strong customer service skills and exceptional organizational ... OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST. The Administration for Children's Services (ACS)… more
    City of New York (07/04/25)
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  • Helpdesk Supervisor

    Reliant Community Credit Union (Sodus, NY)
    …professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that service levels are met, identifies trends and ... Helpdesk Supervisor Sodus, NY (http://maps.google.com/maps?q=10+Benton+Place+Sodus+NY+USA+14551) * Information Systems...seeks anITHelpdesk Supervisorto join our team. The IT Help Desk Supervisor is responsible for overseeing the help … more
    Reliant Community Credit Union (05/15/25)
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  • Assistant Director, Service Desk…

    City of New York (New York, NY)
    …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
    City of New York (06/12/25)
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  • Global Service Desk Manager

    International Rescue Committee (New York, NY)
    Requisition ID: req58954 Job Title: Global Service Desk Manager Sector: Information Technology Employment Category: Regular Employment Type: Full-Time Gross ... Arrangement: Hybrid Job Description Job Overview/Summary: In the Global Service Desk Manager role you will be...to end users. + Act as the primary escalation point for critical incidents and blocking issues, ensuring timely… more
    International Rescue Committee (07/18/25)
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  • IT Support Specialist

    FirstLight Fiber (Victor, NY)
    …diploma, or equivalent experience preferred. + 1+ years of experience in an IT helpdesk , service desk , or technical support role (internships or coursework ... service . Key Responsibilities: + Serve as the first point of contact for internal end-users seeking technical assistance...depending on operational needs. + Monitor and manage the helpdesk ticket queue, ensuring tickets are prioritized based on… more
    FirstLight Fiber (07/08/25)
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  • Technical Support Analyst

    Fox Rothschild LLP (New York, NY)
    …+ Assists as a member of the team for the development and maintenance of the service desk application ( Service Now), with team members to keep up to ... to all attorneys and staff to ensure high-level customer service standards are met. **Please note that the required...Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk … more
    Fox Rothschild LLP (07/11/25)
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  • Tier I Service Technician Analyst

    City of New York (New York, NY)
    …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... providing agency staff with the highest level of technical support, dependable service , and timely problem resolution. The Bureau of Business Information Technology… more
    City of New York (05/14/25)
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  • Manager for IT Support Services

    College of Mount Saint Vincent (Bronx, NY)
    …+ Minimum 5 years of IT experience, including 2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across ... and user experience. Key Responsibilities + Manage daily IT Service Desk operations and foster a culture...with IT teams on support for networks, ID/access systems, point -of-sale tech, and specialized devices. + Develop scalable support… more
    College of Mount Saint Vincent (06/26/25)
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  • IT Technician

    Colliers Engineering & Design (Albany, NY)
    …+ Respond to tickets in accordance with SLA guidelines. + Serve as the first point of contact for helpdesk inquiries. + Record, track, and document the help ... desk request problem solving process including actions taken through...support tools. + Experience using ticketing systems such as Service Now. + Participate in rotating schedule for New… more
    Colliers Engineering & Design (07/20/25)
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