- TEKsystems (Fall River, MA)
- …servers. + Escalate issues that are of higher difficulty to the next tier of support . + Support IT projects that require interaction with customers as needed. ... Education + Associates degree or the recognized equivalent in education and experience. Bachelor's degree preferred. Technical Experience (1+ year of the following) + Strong understanding of Windows desktop operating systems. + Familiarity with Active… more
- MIT Lincoln Laboratory (Lexington, MA)
- …via in-person, phone, or email communication + Document internal procedures and user-facing support materials + Triage and troubleshoot helpdesk tickets + ... Division 3 is seeking a well-rounded, self-motivated Student IT Technician to support day-to-day IT operations. This full-time co-op is ideal for students with… more
- Veralto (MA)
- …at least twice a year. In this role, you will: + Respond to incoming support requests via helpdesk and/or answering the support phone line, ... World's Most Vital Resources. **About the role:** The Application Customer Support Specialist is responsible responding to escalation requests from Technical… more
- Fox Rothschild LLP (Boston, MA)
- …+ Minimum of two years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred. + Application support ... a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and...as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents… more
- ManpowerGroup (Boston, MA)
- …a modern digital experience. To drive this critical effort, DOL seeks a skilled ** Helpdesk Specialist** to provide technical support via phone, Teams, email and ... internal systems to DOL staff members and constituents. The Helpdesk Specialist provides Tier 1 technical support ...The Helpdesk Specialist provides Tier 1 technical support and application administration for the Division of Occupational… more
- Public Consulting Group (Boston, MA)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...Analyst to articulate change requests and product feedback and support execution of changes in the form of user… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The ER&R Support Center Analyst will be a member of the...service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to ... with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed… more
- Ryder System (Boston, MA)
- …and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical IT systems, including ... identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with their professional… more
- Bright Horizons (Newton, MA)
- …best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. **What you will be ... and ensures that all process steps are followed. + Work with Application Support , Training, Implementation, QE, and development in a business analysis capacity both… more
- Bright Horizons (Newton, MA)
- …a dynamic team in the Education and Development department where you will support all aspects of communications and partnerships related to family education and ... curriculum including event and conference production support . This role will be heavily engaged in internal...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more