- MIT Lincoln Laboratory (Lexington, MA)
- …via in-person, phone, or email communication + Document internal procedures and user-facing support materials + Triage and troubleshoot helpdesk tickets + ... Division 3 is seeking a well-rounded, self-motivated Student IT Technician to support day-to-day IT operations. This full-time co-op is ideal for students with… more
- Veralto (MA)
- …at least twice a year. In this role, you will: + Respond to incoming support requests via helpdesk and/or answering the support phone line, ... World's Most Vital Resources. **About the role:** The Application Customer Support Specialist is responsible responding to escalation requests from Technical… more
- Fox Rothschild LLP (Boston, MA)
- …+ Minimum of two years of related experience in a technical phone support center/ helpdesk environment; law firm experience preferred. + Application support ... a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and...as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users. + Documents… more
- Public Consulting Group (Boston, MA)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...Analyst to articulate change requests and product feedback and support execution of changes in the form of user… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The ER&R Support Center Analyst will be a member of the...service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized to ... with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed… more
- Ryder System (Boston, MA)
- …and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical IT systems, including ... identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with their professional… more
- Bright Horizons (Newton, MA)
- …best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. **What you will be ... and ensures that all process steps are followed. + Work with Application Support , Training, Implementation, QE, and development in a business analysis capacity both… more
- Bright Horizons (Newton, MA)
- …a dynamic team in the Education and Development department where you will support all aspects of communications and partnerships related to family education and ... curriculum including event and conference production support . This role will be heavily engaged in internal...the application and hiring process, please contact the recruitment helpdesk at ### or ###@brighthorizons.com . Determinations on requests… more
- State of Massachusetts (Boston, MA)
- The Massachusetts Department of Public Health (DPH) seeks an experienced systems support and customer service professional to serve as the*WIC Program Help Desk ... you will be instrumental in the program's efforts to support our WIC participants with benefit redemption and to...with retailers or WIC transactions. * Coordinate with the Helpdesk Supervisor and other units on ongoing issues affecting… more
- Leonardo DRS, Inc. (Fitchburg, MA)
- …provider of innovative naval gas and hybrid power systems, control technology and support solutions for the US Navy and navies around the world. **Job Summary** ... accordance with DCSA requirements and the Risk Management Framework (RMF). Support the implementation and enforcement of cybersecurity policies, procedures, and… more