• Helpdesk Manager

    Insight Global (Windsor Mill, MD)
    …the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. ... (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues...1 and Tier 2 resources. Provide CCaaS 800 Number support when needed (high call volumes or absence Tier… more
    Insight Global (07/12/25)
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  • Help Desk Support Analyst (Senior-…

    Link Solutions Inc (Frederick, MD)
    …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior- Level ) to join our team in support of the ... on PC systems, related hardware and software, and standard applications. + Provide helpdesk information and support , determine the cause of the problem, and… more
    Link Solutions Inc (07/04/25)
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  • IT Support Specialist (TS/SCI w Poly)

    General Dynamics Information Technology (Annapolis Junction, MD)
    …an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues ... **Req ID:** RQ201221 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop,… more
    General Dynamics Information Technology (07/09/25)
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  • Senior Tech Specialist

    NCR VOYIX (Annapolis, MD)
    …to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ... adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met...States Government + Experience with software deployment and application support + Excellent technical troubleshooting skills Salary… more
    NCR VOYIX (05/20/25)
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  • Network Support Analyst III

    Ryder System (Annapolis, MD)
    …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
    Ryder System (07/08/25)
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  • Client Success Partner

    Public Consulting Group (Annapolis, MD)
    …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
    Public Consulting Group (07/01/25)
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  • Customer Service Engineer (Esom Vaco - Landover)

    IT Concepts (Landover, MD)
    …applications, IT equipment and products as they are deployed by VACO, including technical support for all IT equipment including computers, laptops, projectors ... of a team that is responsible for meeting service level metrics. The candidate will also be responsible for...for education. + 2+ years of experience in IT Technical Support , Help Desk or System Administration.… more
    IT Concepts (07/10/25)
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  • Supervisory Immigration Services Officer (Section…

    Citizenship and Immigration Services (Baltimore, MD)
    …and safeguarding national security and public safety. Responsibilities Provides technical and administrative direction through supervisors, to Immigration Services ... Officers and support positions whose work involves the adjudication of petitions...entry of aliens into the United States. Applies expert level of knowledge of the Immigration and Nationality Act,… more
    Citizenship and Immigration Services (07/08/25)
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  • Hits-U III Site Lead Army Research Lab (ARL)

    General Dynamics Information Technology (Aberdeen, MD)
    …management/ support , capable of interacting and communicating with all disciplines of technical support staff at a DSRC to ensure center requirements are ... **Req ID:** RQ195927 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job… more
    General Dynamics Information Technology (07/05/25)
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  • Principal Linux Systems Administrator

    Northrop Grumman (Linthicum Heights, MD)
    …General Linux troubleshooting experience. + End user support experience. + Ability to support tier 2 and 3 helpdesk tickets. + Experience operating under and ... missions. By joining in our shared mission, we will support yours of expanding your personal network and developing...503, RMF, STIG, JAFAN, or JSIG information system environments. **Non- Technical Abilities and Certifications** : + IAM Level… more
    Northrop Grumman (07/02/25)
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