- General Dynamics Information Technology (Elkridge, MD)
- …monitoring during customer core hours with 24/7 on-call support (on-call support includes weekendsand holidays). + Provides technical assistance and ... AA/AS and 8+ years + Certifications: DoD Manual 8570.01-M at the Information Assurance Technical **(IAT) Level I** **I** role. + Security Clearance Level :… more
- Xerox (Annapolis, MD)
- …KPIs + Change management **Qualifications:** + Communication: Clear interaction with users + Helpdesk experience: 1ST line support , technical + Technical ... Software Technical Support Associate IV **General Information**...Level Individual Contributor Job Type Experienced Job Field TECHNICAL CUSTOMER ESCALATION Seniority Level Associate Currency… more
- Link Solutions Inc (Frederick, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior- Level ) to join our team in support of the ... on PC systems, related hardware and software, and standard applications. + Provide helpdesk information and support , determine the cause of the problem, and… more
- Telesat (Bethesda, MD)
- …resolution of incidents and requests for all employees worldwide, and capable of applying technical expertise at a superior level . The incumbent will be required ... IT Support Technician Telesat (NASDAQ and TSX: TSAT) is...the Lightspeed IT Service Manager, the incumbent provides the technical leadership and specialist expertise required for the operation… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology (IT) Support ,Remote Support , Technical Support ,Troubleshooting ... **Req ID:** RQ197874 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret... Support Specialist joining our team to provide technical support and troubleshooting services for incoming… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Field Engineering **Skills:** Remote Access,Remote Support , Technical Support **Certifications:** Comp TIA Security ... **Req ID:** RQ195148 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...FIELD TECHNICIAN II WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop,… more
- NCR VOYIX (Annapolis, MD)
- …issues on a timely basis to adhere to the contractual SLAs at the L3 Service Level + Monitor and analyze Helpdesk entries to ensure client needs are properly met ... to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS:… more
- Link Solutions Inc (Frederick, MD)
- …assistance on PC systems, related hardware and software, and standard applications; provide helpdesk information and support ; determine the cause of the problem; ... in the support of various peripheral devices. Preferred: + IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security,… more
- M. C. Dean (Annapolis Junction, MD)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, ... responsibilities include but are not limited to: + Contribute to physical security system support to meet service level agreements. + Support configuration… more
- Leonardo DRS, Inc. (Germantown, MD)
- …* Design archive, recovery and load strategies * Interface with database vendors for technical support * Evaluate and provide guidance around the selection and ... support issues * Provide service desk and technical support to users * Devise solutions...terms of physical characteristics * Maintain timely and accurate helpdesk records using the ticket management system * Assist… more