- Alfred University (Alfred, NY)
- …will need to be maintained to ensure accuracy in answers. + Coordinate with Toshiba Helpdesk technical support to perform repairs and maintenance on Toshiba ... The Helpdesk Technician will collaborate with the Helpdesk...Manager, ITS Trainer, and Desktop Technicians to resolve desktop support issues. The primary functions of this position include… more
- Sprinklr (New York, NY)
- …managing escalations and service delivery expectations + Provide AV and event support for company townhalls and executive- level meetings, including setup, ... service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for...(Cisco Meraki desirable) + Experience with end user customer support , possess strong technical knowledge of macOS;… more
- Volunteers of America Upstate New York (Rochester, NY)
- …in an IT-related field preferred + Entry- level or internship experience in a helpdesk or IT support role SKILLS/ABILITIES: + Basic knowledge of Windows OS ... technical issues and service needs while providing basic support to end users. The IT Liaison will coordinate...the MSP for all IT-related issues. + Provide front-line Level 1 support for desktop, laptop, tablet,… more
- Alfred University (Alfred, NY)
- …and working to develop solutions to developing issues. Also includes backing up Desktop support Microcomputer Technical support Specialist. + Works with the ... as Resnet, etc., to keep up with computer related issues. + Provides advanced Windows Support to the Helpdesk . Involves training Helpdesk staff in new… more
- Custom Computer Specialists (Hauppauge, NY)
- …The NOC Systems/Network Engineer will provide the below: RESPONSIBILITIES: . Provide third- level support to the system engineering escalation process. . Monitor ... escalations for Windows OS and Network infrastructure issues from Level 1 and Level 2 helpdesk...of the Director of Managed Services. . Assist with basic- level solution configurations by leveraging technical expertise… more
- Mount Sinai Health System (New York, NY)
- … support and consultation to business area management and staff at a highly technical level for all aspects of workplace technology services including but not ... volume and online ticketing system entries. Ability to provide technical support over the phone and/or desk...management and staff at the highest customer service and technical level for all aspects of workplace… more
- Owens & Minor (White Plains, NY)
- …Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support and troubleshooting for endpoint devices, including Windows 10 & ... and mindset driven by continual service improvement techniques. + **Provide Technical Support :** Answer and resolve endpoint migration-related requests/incidents… more
- City of New York (New York, NY)
- …maintenance of the area's IT needs; supervising staff who provides the tailored technical support that GSS requires; responsible for guiding GSS IT procurements ... encompasses office suite applications, and hardware failures which involves coordinating high- level technical responses to difficult computer environment and… more
- The Research Foundation for SUNY (Albany, NY)
- …trends and emerging technologies. User Support and Training: + Provide technical support and training to end-users on business applications. + Establish ... + Oversee data integration and collaborate with business analysts, technical developers, and campus team members to ensure data...and maintain support processes and helpdesk services. Job Requirements:… more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... driving the operations of all 1st and 2nd line support tickets in order to support HPD...Remedy Service Desk, ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of experience with… more