- Ryder System (Albany, NY)
- …latency) to identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with ... Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure...and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are… more
- Public Consulting Group (Albany, NY)
- …system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...appropriate team members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product… more
- City of New York (New York, NY)
- …are seeking a Help Desk Associate. The Help Desk Associate will provide top-notch technical support and ensure all clients receive the highest quality of ... practices. - Installing Cisco IP Phones and provide first level support and configuration. - Performing IMAC...of equipment. CIVIL SERVICE STATUS ONLY PERMANENT COMPUTER ASSOCIATES ( TECHNICAL SUPPORT ), APPLICANTS WHO ARE REACHABLE ON… more
- CUNY (New York, NY)
- …manage and direct an Information Technology area at a College or University level . They set policies and procedures, direct technical staff, and maintain ... enterprise- level information systems and cloud-based infrastructure solutions in support of a large, complex academic institution. Reporting to the Deputy… more
- City of New York (New York, NY)
- …into DCWP's Mobile Device Management (MDM) platform, agency inventory-asset tracking, and helpdesk support . Responsibilities and tasks will include, but not ... mobile devices - Upgrading agency iPhones/iPads and performing software updates Technical Support : - Identifying hardware and software solutions -… more
- City of New York (New York, NY)
- …Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5 billion in ... driving the operations of all 1st and 2nd line support tickets in order to support HPD...Remedy Service Desk, ZenDesk etc.) for creating and managing helpdesk tickets - Minimum 2+ years of experience with… more
- ADP (NY)
- …SUCCEED IN THIS ROLE: Requirements_** + 0-2 years of experience in a technical / helpdesk /system support client-facing type role + Basic problem-solving and ... configuration, debugging, testing, and troubleshooting throughout the implementation and support lifecycle. Additionally, you will continue to grow your consulting,… more
- City of New York (New York, NY)
- …when troubleshooting and responding to incoming inquiries, as the front-line for technical support for users of the city's procurement technology platform, ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...information to stakeholders, coordinating responses across various operational and technical teams, while documenting and partnering with other units… more
- Live Nation (New York, NY)
- …+ Shadow and support the IT Specialist with ongoing projects and helpdesk tickets + Escalate complex technical issues to appropriate team members ... the IT department by assisting with a variety of entry- level technical tasks. This individual will shadow...are functional before meetings + Assist users with basic technical support issues, such as password resets… more
- City of New York (New York, NY)
- …central service and support team, responding to incoming inquiries, troubleshooting, technical support and onboarding of vendors to the city's procurement ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office...information to stakeholders, coordinating responses across various operational and technical teams, while documenting and partnering to resolve any… more