- AssistRx (Maitland, FL)
- …to assist with new technology evaluations that support the User Experience. + Provide TIER 1 & TIER 2 quality support on workstations and laptops, and ... troubleshooting. + PC Imaging, inventory, and lifecycle support for equipment + Serves as an escalation path for local IT Support Technicians + Installation and troubleshooting of printers and other peripherals as required. + Provide instruction to our user… more
- TEKsystems (Jacksonville, FL)
- …equivalent work experience. Have 1+ years of experience in a corporate helpdesk role. Possess foundational knowledge of Windows Operating System Fundamentals or ... Windows Virtual Desktop Specialty Apple Certified JAMF 100 or Helpdesk 1 course completion Hands-on experience with: JAMF Pro...troubleshoot logs and events in Intune. Escalation point between Tier 1 and engineers - Resolve support issues in… more
- Public Consulting Group (Tallahassee, FL)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- MyFlorida (Clearwater, FL)
- …of Public Defender Sara Mollo is hiring an Automated Systems Assistant I. As a Tier 1 Technician, you will be the first point of contact for customers seeking ... system. + Escalate complex issues to higher-level technical teams ( Tier 2/ Tier 3) as needed. + Perform...IT hardware (PCs, laptops, printers, routers). + Experience with helpdesk software or ticketing systems (eg, ServiceNow, Zendesk) is… more
- MyFlorida (Tallahassee, FL)
- …Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This is an ... Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates… more
- ChenMed (Miami, FL)
- …manages and supports personal computer hardware and peripherals. + Follows the Tier 1 process and documentation requirements for all tickets processed. + Provides ... Tier 1 support for mobile devices such as iPhones...all users with questions, complications, and/or problems. + Monitors helpdesk for tickets assigned to the queue and processes… more
- Canon USA & Affiliates (Tallahassee, FL)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- Concentrix (Tallahassee, FL)
- …updates and hardware lifecycle management. + Cross-Functional Support + Work with Helpdesk and IT Support teams to develop playbooks and troubleshoot Tier ... 2/3 issues. + Provide training and documentation for users and stakeholders on Teams and devices. + Participate in Unified Communications and Digital Workplace projects. **Qualifications** + Proven experience in Microsoft Teams administration and governance… more
- Ryder System (Tallahassee, FL)
- …applications, services, and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical ... + Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional… more
- Nammo Defense Systems, Inc (Perry, FL)
- …performance, reliability, and cybersecurity. ESSENTIAL JOB FUNCTIONS: + Provide Tier 1/2 technical support, troubleshooting hardware, software, and network issues ... for end-users. + Manage and resolve helpdesk ticket escalations efficiently. + Support and maintain desktops, laptops, mobile devices, and peripherals. + Install,… more