- Public Consulting Group (Tallahassee, FL)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- ManTech (Eglin AFB, FL)
- …reported issues, including creating network user accounts and configuring email. + Helpdesk Support: Field user calls, determine the level of support required, and ... escalate/distribute calls to appropriate tiers (eg, Tier 2, Tier 3). + Troubleshooting: Provide support for account management, enterprise resources application,… more
- MyFlorida (Clearwater, FL)
- …of Public Defender Sara Mollo is hiring an Automated Systems Assistant I. As a Tier 1 Technician, you will be the first point of contact for customers seeking ... system. + Escalate complex issues to higher-level technical teams ( Tier 2/ Tier 3) as needed. + Perform...IT hardware (PCs, laptops, printers, routers). + Experience with helpdesk software or ticketing systems (eg, ServiceNow, Zendesk) is… more
- MyFlorida (Tallahassee, FL)
- …Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Working Title: Entry Level Helpdesk Agent Department of Children and Families This is an ... Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application...or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates… more
- ISYS Technologies (Eglin AFB, FL)
- …position will be on-site and will require an active TS/SCI . + Serve in a Tier I support role executing the duties below both on site and via telephone helpdesk ... support. + Software installation and support of commercial software and related upgrades + Update solutions database with applicable resolutions + Problem solving, hardware/software installation and configuration based on computing standards, and client… more
- Canon USA & Affiliates (Tallahassee, FL)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more