- University of Rochester (Rochester, NY)
- …and peripherals. + Serves as initial point of contact for IT support via Helpdesk ; triages tickets, resolves Tier 1-2 issues, and ensures timely resolution or ... key technical resource for the Customer Technology team, delivering Tier 1-2 support and solutions across hardware, software, and...support procedures, and asset records. + Serves as a Tier 2 escalation point for complex support cases; assists… more
- Alaant (Glens Falls, NY)
- …Capital Region. They are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** ... **Hours and Benefits for the IT Support Manager:** + On-site Monday-Friday + $65,000 - $85,000 + Paid Time Off, plus paid Holidays + 401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan! + Medical, Dental and… more
- City of New York (New York, NY)
- …Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the ... as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to personal… more
- Public Consulting Group (Albany, NY)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to ... to data or reporting requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of contact internally for Regional Teams… more
- City of New York (New York, NY)
- …- Ensure high levels of customer service quality and availability by working closely with Tier 2, Tier 3 and Vendor support groups. - Make determination for any ... Familiarity with networking concepts and network infrastructure. - Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk and asset… more
- TEKsystems (New York, NY)
- …IT Infrastructure technical team, including but not limited to, Network Administrator, Helpdesk team, and the Systems and Security Analyst. + Conduct ongoing ... successful data backup, business resumption processes and testing. + Providing escalated Tier III support for internal end users and customers. + Keeping all… more
- Canon USA & Affiliates (Albany, NY)
- …and meets the goals as set by the department. This person also acts as a first tier of support for the system when issues are escalated from the CMSU helpdesk or ... from LMS managers and instructors. The LMS Administrator is the primary technical liaison between CMSU and the LMS vendor. Finally, this individual provides training, compiles/generates reports, and makes modifications to the system as business needs dictate.… more
- SMBC (New York, NY)
- SMBC Group is a top- tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, ... + Updates the hardware and software inventories as appropriate. + Supplement Helpdesk Support as required. + Support BCP Activity including two annual Business… more