- M. C. Dean (San Jose, CA)
- … Systems in support of the endpoint devices. The position provides Tier 1 administrative support for various projects and programs. Main responsibilities ... telecommunications, life safety, automation and controls, audiovisual, and IT systems . Headquarters in Tysons, Virginia, MC Dean delivers resilient, secure,… more
- GovCIO (Sacramento, CA)
- …Analyst to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1 /2 Help Desk Support for the EPA Next Generation Grant System + ... related training documentation + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using...request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all… more
- GovCIO (Sacramento, CA)
- …address performance issues and create clear, attainable goals + Collaborate with Tier three support groups to establish relationships, prepare for changes and ... gather support documents + Open and actively manage ServiceNow helpdesk tickets + Escalate high priority issues reported using...request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all… more