- CACI International (Chantilly, VA)
- Service Center Frontline Account Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... address complex problems. As part of a globally integrated service center , you'll be expected to interface...especially VMware. Familiarity with enterprise monitoring tools such as HP OpenView or CA Concord. HDI Customer Help Desk… more
- CACI International (Springfield, VA)
- …in times of high call volume, first-level technical support in a 24x7 world-class service center , responding to inbound incidents and service requests via ... - Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord - ** ** **What...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- ICF (Reston, VA)
- …years of experience using a formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + 3+ years of professional ... technical support for NICE CXone, Voxco, and related contact center platforms + Troubleshoot issues related to voice, IVR,...Teams. + 3+ years of experience supporting Dell / HP hardware / Mac + 3+ years of experience… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of ... Establish and orchestrate bridge calls with emphasis on restoring service to users as quickly as possible, facilitate and...procedures. 10) Report on previous business day's Enterprise Operations Center call volume and SLAs to be incorporated into… more
- Nightwing (Sterling, VA)
- …inventory location, movement, age, and turns. The HWE performs daily system data center rounds to monitor the data center infrastructure, coordinate response to ... and partner with other providers to rapidly resolve issues that impact service availability. The HWE supports system infrastructure build-outs (cage builds, overhead… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: Seeking an Enterprise Operations Center (EOC) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on ... using Enterprise Monitoring tools to identify and escalate data center infrastructure incidents through multiple communications mechanisms. This position supports… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …to include DataDog, Dynatrace, IBM Omnibus, IBM NOI (Netcool Operations Insight), HP APM (App Performance Manager), Operations Center , Topaz (MicroFocus), or ... + Develop and maintain integrations between monitoring systems and IT Service Management (ITSM) tools for incident generation (ServiceNow), CMDB synchronization, and… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …in a fast-paced environment. . Familiarity with testing tools such as Mercury Quality Center or HP Quality Center . . Professional certifications in data ... to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the US are contingent upon the… more
- ManTech (Chantilly, VA)
- …including: VMware vCenter, Horizon View, Site Recovery Manager, SolarWinds, Cisco Catalyst Center (DNAC), GEMOne, HP SANs, Certificate Services, DHCP, DNS, ... + Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests + Performing requirements analysis,… more
- CACI International (Sterling, VA)
- …with the team across departments and locations + Collaborative across external service providers and customer to resolve incidents and problems. + Work independently ... Network Analysis Modules, Solar Winds Network Management, OPNET NetOne, HP Network Node Manager, etc.) + Experience with CISCO...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
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