- Mass Markets (Mesilla, NM)
- …and the health of the account. Key Responsibilities: + Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams + Coach and develop ... industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team...and has a strong work ethic. A background in call center operations management is required, with additional experience… more
- Mass Markets (Las Cruces, NM)
- …health of the account. Key Responsibilities: + Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. + Coach supervisors ... as a trusted partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this… more
- Broadridge Financial Solutions (Santa Fe, NM)
- …travel is limited and generally used for team learning and collaboration meetings. Responsibilities: Call Handling + Inbound calls High call volume (50-100 ... per day) + Outbound calls Product support and customer education + Log call notes in Salesforce + Create JIRA tickets Customer Relationship Management + Maintain… more
- US Bank (Albuquerque, NM)
- …**Job Description** Offers products and services for US Financial Sales primarily via inbound calls to existing and prospective customers in a centralized call ... center environment. Responds to incoming or makes out-going calls to customers and potential customers. Discusses and assesses a wide range of personal financial needs and recommends and offers products or services that meet or exceed the customer's needs.… more
- CVS Health (Santa Fe, NM)
- …November 3 2025** **Position Summary** + This position is for an Inbound /Outbound Queue Associate with American Health Holdings Medical Management Customer Service ... quality effectiveness of healthcare services. **Required Qualifications** + 1+ years of call center experience. + 1+ years of medical/ healthcare experience. + 1+… more
- Mass Markets (NM)
- …a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Handle inbound and outbound contacts in a courteous, timely, and professional manner ... MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- CVS Health (Santa Fe, NM)
- …member interactions and research/case fulfillment in the system. + Works in an inbound and outbound call center environment and completes outbound phone calls ... to pass a language assessment + 1+ year(s) of experience working in a call center environment + Excellent computer skills including MS Office applications such as… more
- Molina Healthcare (Rio Rancho, NM)
- …individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to ... proactively engage and collaborate with varies Internal/ External departments. * Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. * Supports… more
- Concentrix (Santa Fe, NM)
- …As a Seasonal Customer Service Representative working from home, you will: + Provide inbound customer support using a call flow guide + Help customers complete ... Service Representative (Remote) works from home and interfaces with customers via inbound /outbound calls and/or via the Internet. This position primarily receives … more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales ... variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to...a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call… more