- City of New York (New York, NY)
- …phone coverage and supervision during regular and extended hours; oversee outbound and inbound call center efforts and projects; address 311 referrals and other ... of revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement...and action, the selected candidate will work with the Call Center team of Supervisors to develop and implement… more
- Kelly Services (West Henrietta, NY)
- …- 8 PM, M-T onsite and Fri remote **Roles and Responsibilities:** - Manage inbound call inquiries (approximately 22-25 per day) related to mortgage, escrow, and ... tax questions. - Identify customers' needs and research solutions using various systems, sometimes up to 10 different portals. - Document discussions accurately and leverage internal tools for next-level resolution needs. - Master multiple contact center… more
- Northwell Health (Melville, NY)
- …for all functions within the Revenue Cycle Contact Center, including inbound /outbound call management, payment processing, and patient billing inquiries. ... compassionate Director, Financial Services to lead and optimize our financial services call center operations. This pivotal role is responsible for overseeing a… more
- Comfort Windows (Syracuse, NY)
- Inbound Call Specialist - Comfort Windows & Doors Comfort Windows & Doors is seeking a motivated, customer-focused professional to join our team as an Inbound ... - 7:00 PM Key Responsibilities + Answer and manage a high volume of inbound calls from prospective customers. + Understand customer needs and schedule free in-home… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- **SHIFT HOURS:** **9:30AM-6:00PM EST** Responsible for routine/basic inbound call , outbound call , email, and web chat services, as well as back-office ... processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach...communication will require a manual process to link the call to the open case. All cases shall be… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …overseeing provision of enhanced specialty pharmacy services to patients in an inbound /outbound call center environment, including data entry of prescriptions, ... **Job Duties:** + Supervise staff of Patient Care Advocates in inbound /outbound call center + Provide timely reporting, feedback, and information to support… more
- Kelly Services (West Henrietta, NY)
- …with no exceptions. **What You Will Be Doing:** + Manage approximately 22-25 inbound call inquiries daily, addressing mortgage escrow and tax questions for ... training, often administered via a virtual classroom, with on-the-job training and call shadowing. + For the duration of training, this role is on-site… more
- Humana (Albany, NY)
- …Service Read Only + Previous experience in medical claims processing + Previous inbound call center or related customer service experience + Previous grievance ... and appeals experience + Medical terminology experience + Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish + Prior experience with Medicare + Experience with the Claims Administration System (CAS) + Ability to… more
- BMO Financial Group (New York, NY)
- …through automated systems and instrumentation across the environment. + Provides inbound call assistance to end-users for application, technical, and ... IMACD needs leveraging the knowledge base and/or run books available. + Collaborates and engages with the appropriate areas across the bank. + Develops or helps to develop the knowledge assets required for the operation. + Promotes adherence to standards and… more
- Lowe's (Syracuse, NY)
- …for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification ... and resolution and continuous improvement efforts. *Knowledge of financial statements and plans. Analyzes variances and creates corrective actions. *Prepares action plans, resolves problems, completes audits and identifies trends. *Ability to lead others to… more