- Bausch + Lomb (Rochester, NY)
- …Customer Care Agent Responsibilities and Senior function, when needed: + Receive inbound activity through phone, mail, Internet or other electronic channels and ... information + Enter consumer information and document the nature of the call into the designated complaint management system + Classify product complaint and… more
- KPH Healthcare Services, Inc. (Syracuse, NY)
- …organizing, or otherwise distributing paperwork + Responsible for providing support to Call Center Representatives who are not working physically in the facility + ... Assist call center operations with miscellaneous reporting tasks + Assist...Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based… more
- Humana (Albany, NY)
- …independent discretion. In this role, you will: + Make outbound and take inbound calls + Communicate with Humana members + Collect medication history information + ... + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed hardwired...to speak both English and Spanish fluently + Previous call center experience in a pharmacy setting + Strong… more
- Paylocity (Rochester, NY)
- …The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email ... and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention &… more
- CVS Health (Albany, NY)
- …the sales process. + Acquire new members on available Medicare products via inbound and outbound campaigns. + Ability to learn and adapt to new approaches, ... to retention, cancellations, and rapid disenrollment. + Adherence to call center quality audit programs. + Highest levels of...1 to 2 years Medicare sales experience + Medicare call center experience **Education** High school diploma or GED… more
- Ryder System (East Syracuse, NY)
- …You're Interested in Starting a new Career then Ryder is Looking for YOU! For More Info Call Misty or Text "East Syracuse TT" to ### Click here to see and hear it ... pm Apply Here with Ryder Today For More Info Call Misty or Text "East Syracuse TT" to ###...customer and required services + Perform multi-point inspection on inbound units as required by company policies and procedures;… more
- Sedgwick (Albany, NY)
- …time (for Production)** **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Answers approximately 40 inbound calls per day in a professional and timely manner. + Supports ... Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures. + Collaborates with… more
- Edward Jones (Briarcliff Manor, NY)
- **Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team** **.** At Edward Jones, we ... are the first voice a client hears when they call on the phone - the first face they...+ **Client Service:** Provide exceptional service to clients via inbound and outbound calls, email, and in-person interactions. Respond… more
- Premier Medical Group of the Hudson Valley (Poughkeepsie, NY)
- …as needed. Position Summary: The Licensed Practical Nurse (LPN) in the Call Center is responsible for providing high-quality, compassionate care through telephonic ... nursing support. This role includes answering inbound calls, managing routine and urgent medical inquiries, offering patient education, and coordinating care with… more
- Humana (Albany, NY)
- …to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess ... care with available plan benefits and/or appropriate community resources in a telephonic, call center, work from home environment. This role does not carry a… more