- Oracle (Tallahassee, FL)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident / problem management . * Proven expertise in Cerner Millennium architecture, ... cross-functional teams during high-stress situations. * **Certifications (preferred):** * ITIL ( Incident / Problem Management modules), or other relevant… more
- ZOLL Medical Corporation (Jacksonville, FL)
- …of its related processes. In this position, you will be leading major incident calls, conducting problem management meetings, managing organizational change, ... Incident processes and outcomes + Develop and publish an Incident and Problem Management SOP and maintain all related documentation (policies,… more
- CVS Health (Tallahassee, FL)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- Polaris Pharmacy Services, LLC (Fort Lauderdale, FL)
- …and call routing management leadership and guidance for supporting team members. + Incident & Problem Management + Oversee incident response and ... for action. + Vendor and Managed Services Partner (MSP) management . + Incident management coordination...motivate and inspire a team. + Strong analytical and problem -solving abilities, with a focus on innovation and continuous… more
- GovCIO (Tallahassee, FL)
- …escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management , Problem Management , and Knowledge ... 3 years of hands-on experience implementing and managing ITIL practices, including Incident , Problem , and Knowledge Management . + Strong understanding… more
- Humana (Tallahassee, FL)
- …cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident , Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Citigroup (Tampa, FL)
- …end-to-end application environment in real-time. **What You'll Do & Learn:** + **Hands-On Incident & Problem Management :** Gain direct exposure to supporting ... our clients through the entire lifecycle of incident and problem management . You'll develop critical problem -solving skills and learn how to manage… more
- Capital One (Tallahassee, FL)
- …security product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management . You will serve as ... issues, performing deep technical analysis to identify and resolve problems. + Incident & Problem Management : Manage and resolve complex customer issues ,… more
- Deloitte (Tampa, FL)
- …Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, ... management . Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management , release management , and health monitoring for… more
- Public Consulting Group (Tallahassee, FL)
- …and Intune, maintaining compliance and standardization throughout the environment. + Execute change, incident , and problem management to ITIL standards. + ... configurations. Support DNS, SSL, Backup and Recovery and SFTP services. Execute incident response, change management , and service reliability engineering for… more
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