- IBM (Coral Gables, FL)
- …services (OCI, SaaS, PaaS) * Manage SLAs, OLAs, KPIs, and service reviews * Lead incident , problem , and change management aligned with ITIL processes * ... service delivery or managed services environments * Strong ITIL process knowledge ( Incident , Problem , Change, Release) * Experience with ITSM tools (ServiceNow,… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, ... & printing devices, peripherals, etc. + Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous… more
- University of Miami (Miami, FL)
- …hackers to attack IT platforms and automated information systems. + IT security incident management processes and tools. + IT operations and support ... organization. + Manage the day-to-day operations for event and Incident management activities. + Ensure deadlines are...and other business units. + Knowledge of IT end-to-end problem management and root cause analysis, which… more
- University of Miami (Miami, FL)
- …+ Cloud Security certification + Minimum 7 years of relevant experience + Security incident management processes and tools. + Security risk assessment process. + ... journals. + Organizes, participates in and, if required, chair post- incident reviews for presentation to the senior management...Threat intelligence management lifecycle. + IT end-to-end problem management and root cause analysis is… more
- Nightwing (Pensacola, FL)
- …ServiceNow Implementations + Minimum 2+ Years of experience with Application Experience: Incident , Problem , Change Management , Knowledge, Service Catalog + ... customer contract. Nightwing is delivering technical support to customer management and providing technical services to enable customer mission accomplishment.… more
- The Hertz Corporation (Estero, FL)
- …team standups to monitor progress and deliverables. + Enforce ITSM processes for Change, Incident , and Problem Management . + Utilize dashboards and reports ... circuit connectivity and infrastructure. + Exceptional customer service and escalation management skills. + Ability to prioritize tasks, manage multiple projects,… more
- Oracle (Tallahassee, FL)
- …lasting service resilience. What You'll Do + Lead **root cause analysis** , **post- incident reviews** , and ** problem management ** initiatives for Oracle ... ** or **cloud reliability** roles. + Deep knowledge of **RCA** , ** incident management ** , and **SRE practices** . + Experience with **PaaS/SaaS** ,… more
- Xerox (Tallahassee, FL)
- …+ **Change Management & ITIL Compliance** + Follow ITIL-aligned processes for Incident , Problem , and Change Management . + Prepare and submit detailed ... SOPs, and change logs. + Provide regular performance and incident reports to management and clients. + **Client Interaction** + Collaborate with clients… more
- Citigroup (Tampa, FL)
- The Incident Response Counsel (Lead Counsel 2) is a senior level position responsible for providing Citi businesses and functions, including technology teams, with ... legal support, advice, and guidance on privacy matters with a particular focus on incident response across Citi globally. The role will be under the supervision of… more
- Mastercard (Miami, FL)
- …Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident , problem , change and capacity management , and reporting ... environment * Supports customer interactions to provide infrastructure related services, including incident , problem , change and capacity management , and… more