- Oracle (Albany, NY)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident / problem management . * Proven expertise in Cerner Millennium architecture, ... cross-functional teams during high-stress situations. * **Certifications (preferred):** * ITIL ( Incident / Problem Management modules), or other relevant… more
- CVS Health (Albany, NY)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- GovCIO (Albany, NY)
- …escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management , Problem Management , and Knowledge ... 3 years of hands-on experience implementing and managing ITIL practices, including Incident , Problem , and Knowledge Management . + Strong understanding… more
- Humana (Albany, NY)
- …cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident , Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Mastercard (New York, NY)
- …networking technology, operational support, and a strong focus on operational excellence. Responsibilities Incident & Problem Management * Lead the response ... cause analysis (RCA) for network outages or degradations. * Drive post- incident reviews and implement corrective/preventive actions. Performance Analysis & Reporting… more
- Citigroup (New York, NY)
- …end-to-end application environment in real-time. **What You'll Do & Learn:** + **Hands-On Incident & Problem Management :** Gain direct exposure to supporting ... our clients through the entire lifecycle of incident and problem management . You'll develop critical problem -solving skills and learn how to manage… more
- Capital One (Albany, NY)
- …security product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management . You will serve as ... issues, performing deep technical analysis to identify and resolve problems. + Incident & Problem Management : Manage and resolve complex customer issues ,… more
- Public Consulting Group (Albany, NY)
- …and Intune, maintaining compliance and standardization throughout the environment. + Execute change, incident , and problem management to ITIL standards. + ... configurations. Support DNS, SSL, Backup and Recovery and SFTP services. Execute incident response, change management , and service reliability engineering for… more
- GovCIO (Albany, NY)
- …(ITED) and Infrastructure contractor (MAINES) on change planning, outage management , and incident and problem management . + Reports all activities and ... Public Trust Preferred Skills and Experience + Pattern recognition in support of Incident and Problem Management + Big picture thinking to field, trace, and… more
- CUNY (New York, NY)
- …management and major incident response; coordinate rapid service restoration and post- incident problem management . + Own disaster recovery design and ... and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and… more