- Oracle (Austin, TX)
- …* **Experience:** * 8+ years in healthcare IT with a focus on incident / problem management . * Proven expertise in Cerner Millennium architecture, ... cross-functional teams during high-stress situations. * **Certifications (preferred):** * ITIL ( Incident / Problem Management modules), or other relevant… more
- CVS Health (Austin, TX)
- …years' experience implementing best practices in observability, monitoring, chaos engineering, incident / problem management , and performance optimization. + ... halt changes when necessary. + Partner with Infrastructure, Security, Problem Management , and other enterprise teams to...success criteria. + 3+ years' experience in Release, Change, Incident & Service Management , with working knowledge… more
- Cognizant (Plano, TX)
- …in the future*_ **In this role, you will:** **Key Responsibilities** + Team Leadership + Incident & Problem Management + Process Improvement + Performance & ... years in a leadership or supervisory role. + Experience with ITIL processes ( Incident , Problem , Change Management ) + Proficient in Java and any frontend… more
- Citigroup (Irving, TX)
- …for critical systems, system changes and respond to production incidents. + Experience in Incident , Problem Management : Incident tracking & reporting; ... skills + Issue tracking and reporting using tools + Knowledge/ experience of problem Management Tools. + Good all-round technical skills + Effectively share… more
- General Motors (Austin, TX)
- …clear governance and guardrails. + Create and socialize SOPs/runbooks, RACIs, and change/ incident / problem management processes; facilitate CAB readiness for ... and lifecycle. + Reliability and Operations + Establish SLIs/SLOs, alerts, runbooks; lead incident / problem management and post‑ incident reviews. +… more
- GovCIO (Austin, TX)
- …escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management , Problem Management , and Knowledge ... 3 years of hands-on experience implementing and managing ITIL practices, including Incident , Problem , and Knowledge Management . + Strong understanding… more
- Truist (Dallas, TX)
- …effectively match them. 6. Utilize ITIL framework expertise to establish and enhance Incident and Problem Management processes. 7. Establish key performance ... indicators (KPIs) and metrics to measure the effectiveness of Stability, Incident Management and Problem Management processes. 8. Liaise with executive… more
- Humana (Austin, TX)
- …cloud operations with business priorities and compliance standards. + Lead and mature the Incident and Problem Management functions to minimize Mean Time to ... adherence to SLAs. + Define and implement ITIL/ITSM frameworks for Incident , Problem , Change, Event, Access, and Knowledge Management , promoting continuous… more
- Capital One (Austin, TX)
- …security product. This is a highly technical, hands-on role focused on advanced troubleshooting, incident response, and problem management . You will serve as ... issues, performing deep technical analysis to identify and resolve problems. + Incident & Problem Management : Manage and resolve complex customer issues ,… more
- Deloitte (Houston, TX)
- …Salesforce CRM environments, with a strong emphasis on Root Cause Analysis (RCA) for incident and problem management . This leadership role ensures stable, ... management . Operational Leadership & Service Delivery: + Oversee day-to-day operations, incident management , release management , and health monitoring for… more